Customer Service Sales

Richard Nduwimana

Email: abp4ny@r.postjobfree.com

Address: **** ******* ** *** *

City: Baltimore

State: MD

Zip: 21225

Country: USA

Phone: 443-***-****

Skill Level: Experienced

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard Serutenge Nduwimana

2430 Seabury Rd., Apt A

Baltimore, MD 21225

443-***-**** / abp4ny@r.postjobfree.com

QUALIFYING EXPERTISE

. Fluent in English, French, Swahili, Kinyarwanda and Kirundi.

. Proficient in a wide variety of computer platforms, from the Microsoft Office Suite to other more complex platforms.

. Strong verbal, written and interpersonal communication skills.

. Able to quickly develop rapport with diverse groups of people.

WORK EXPERIENCE

Independent Interpreter, December 17-20, 2012

. Carried out on-site interpretation assignment and rotation role play in connection with SSI and DAM NECK Naval base (MCAT), Virginia Beach, VA.

Ad-Astra, Silver Spring, MD April 2010 - Present

. Performed medical interpretation.

. Performed work reports.

. Translated documents.

Retail/Sales Person, Nordstrom, Inc., Towson, MD September 2011 March 2012

. Greet customers and ascertain what each customer wants or needs.

. Describe merchandise and explain use, operation and care of merchandise to customers

. Answer questions regarding the store and its merchandise.

. Sell or arrange for delivery.

Volunteer Translator/Interpreter, International Rescue Committee, Baltimore, MD 2009-2010

. Helped refugees to fill out administrative documents.

. Provided medical interpretation

. Helped refugees to find housing and grocery shopping

. Helped communication between refugees and IRC case managers.

Chief Executive Officer, Granma Unltd., Bujumbura, Burundi 2001-2008

. Supplied rental car services at the African Union mission in Burundi.

. Supplied different offices with required office materials.

. Set up payment plans for credit customers.

. Trained and supervised a team of five associates.

. Assisted in successful large events coordination.

. Gained a great deal of customer service experience.

. Interpreted and facilitated communication between foreign reporters and local population in the crisis of Kivu Eastern Province, DRC.

. Interpreted and translated NGOs documentary films.

. Swahili course instructor of NGOs representatives.

EDUCATION / TRAINING

Associate degree in Mass Communications Universite Lumiere de Bujumbura (2004-2008)

Certificate: Marketing Universite Lumiere de Bujumbura (2008)

. Completed a Certificate program in Marketing

References available upon request.

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