Management Design

Cari Rottenberg Jacobs ******@****.***.***

www.carirottenberg.net

Education

The University of Michigan, School of Information, Ann Arbor, MI

Master of Science in Information Science, Human Computer Interaction specialization. (April 2005)

2003-2005 Alumni Scholarship

Coursework in: user-centered design methodologies, information architecture, user interface design,

user research, information visualization, search and retrieval, computer supported cooperative work.

Massachusetts Institute of Technology, Sloan School of Management, Cambridge, MA

Bachelor of Science in Management Science with a concentration in Information Technology. (June 2003)

Work Experience

Cisco Systems, San Jose, CA Dec. 2010 - Present

Senior User Experience Designer

Worked with cross-functional teams to plan, conceptualize, and deliver the information architecture,

information design, page layouts, and interaction models to support the complete user experience for

a new product for network service assurance management.

Defined the user experience for the integration of support services into the network management

product line.

Collaborated with product teams within and outside of the Network Management division to develop

common UI components and design patterns for the next generation application suite.

Mentored Junior Designers to help build their skills and to take ownership of design projects.

McAfee, Santa Clara, CA Aug. 2007 Nov. 2010

Senior User Experience Specialist

Created user experience design solutions for mission critical projects related to new customer

acquisition, existing customer retention, subscription and account management, anti-piracy, third-party

product integration, and support.

Managed a team of interaction designers to create and document the user experience for the 2011

version of McAfee s consumer desktop suite, working collaboratively with product management,

engineering, and visual design.

Designed and conducted user research studies for the consumer website and security applications.

Converted findings and recommendations into wireframes and interaction design specifications.

Collected and analyzed qualitative data, drafted findings and recommendations, presented details to

cross-functional project teams.

Identified and drove high-impact site improvements such as a new product details page and

comparison chart.

Oracle, Redwood Shores, CA Jun. 2005 - Aug. 2007

Senior Interaction Designer, Server Technologies

Consulted a number of different development groups, to enhance the overall user experience for a

complex web application to manage databases, middleware, and other components of large-scale IT

environments.

Created user models, task flows, wireframes, static mockups, and design specifications for key

features related to data center problem management.

Contributed to designs for a new information architecture for a 3000 page web-based application and

wrote interaction design specifications for key components of the design.

Managed the update process, contributed content, and published the style guidelines for the web

application.

Conducted informal and formal usability tests, analyzed the results, provided recommendations, and

presented the outcome to cross-functional teams.

Internet2, Ann Arbor, MI Sep. 2004 - Apr. 2005

User Experience Researcher, Web Services Team

Conducted a comprehensive analysis of the information architecture of the website, drafted findings

and recommendations, and presented detailed summary to key stakeholders.

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Blue Cross Blue Shield of Michigan, Detroit, MI May 2004 - Aug. 2004

Programmer Analyst

Created test grids, test plans, detail designs and other documentation for program testing and

development for a large information systems project involving hundreds of databases.

Deal Jam, LLC, Boston, MA Jun. 2003 - Jun. 2004

Technical Marketing Manager

Managed quality control on multiple websites in the financial industry. Analyzed site statistics and

affiliate marketing campaigns.

Sloan School of Management, Cambridge, MA Dec. 2002 Jun. 2003

Research Assistant

Researched the PDA industry to analyze technology evolution trends and to test theories of innovation

and market competition (January 2003-June 2003)

Investigated strategic aspects of emerging wireless communications and mobile commerce

environment (February 2002 December 2002). Research Published in MURJ(Fall 2002)

Published Work

Choi, B. et al. (2005). Usability comparison of three clinical trial management systems. AMIA Annual

Sypmosium Proceedings 2005;: 921

Liu, S. and Rottenberg, C. (Fall 2002). The Mobil Speedpass and Mobile Commerce. MIT Undergraduate

Research Journal.

Skills

User Research and Interaction Design: usability testing and analysis, heuristic reviews, cognitive

walkthrough, competitive analysis, task analysis, surveys, A/B testing, card sorting, personas & scenarios,

wireframes, storyboards, sitemaps, page flows, paper-prototyping, rapid prototyping

Design and Research Tools: Visio, Omnigraffle, Balsamiq, Dreamweaver, Photoshop, Fireworks,

Illustrator, Flash, Visual Studio .Net, Camtasia Studio, MORAE

Programming and Web Development: HTML, XML, CSS, PHP, mySQL, SQL, DB2, C++, C#,

Spoken Languages: Proficient in Spanish

Activities and Organizations

BayCHI, ACM SigCHI, Usability Professionals Association (UPA), Alpha Phi Sorority, University of Michigan

Alumni Club of Silicon Valley (officer)

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