Manager Engineer

alison hopkins abp4ks@r.postjobfree.com

www.aatatdesigns.com

user experience designer 720-***-****

Experience First to implement UX practices at an established B2B SaaS company

highlights

summary

Five years designing and creating wireframes, ows, visual practicing Agile as well as Lean Startup methodologies. Created a shared

mockups and information architecture while leveraging understanding of UX with software engineers and product owners by

user centered design principles. integrating with Scrum teams and producing provisional personas, work

ows, wireframes, visual mockups and interactive prototypes within

Five years creating interactive designs, developing HTML & CSS

existing sprint cadence. Demonstrated the value of user centered design by

code while maintaining customer-driven websites.

conducting surveys, usability tests and A/B tests to convince colleagues at

Three years collaborating with software engineers and product all levels of the organization of the value of UX. Worked with recruiters and

owners in an Agile software development environment. hiring manager to craft job descriptions, develop interview protocol,

Seven years creating, editing and managing contnet. conduct interviews and successfully build a UX team of 5 within 18 months.

Partnered with product manager during ideation phase of a new B2B SaaS

Skills

product to produce wireframes followed by visual comps based on several

Excellent written and verbal communication skills.

rounds of user interviews. Collaborated with a software engineer to create

Able to work collaboratively as a member of a cross-functional an interactive prototype with realistic data in order to conduct usability

multidisciplinary team. tests. Worked with business development to recruit participants, wrote test

Adept at working independently with little or no supervision. script and conducted usability tests at an industry conference. Analyzed

results and made recommendations to begin beta development of product

Outstanding troubleshooting, decision-making and problem

with expanded team. Product is currently in beta with 10 charter customers.

solving skills.

Deadline driven, extremely detail oriented, highly organized, Acted as user advocate during requirements gathering sessions with

creative and resourceful. business partners, developers and stakeholders to help guide decisions

toward user-centric solutions. Translated business requirements into

wireframes, visual mockups and user work ows as a member of an Agile

interdisciplinary team to form the organizational foundation of B2B

User-Centered Analysis & Design

capabilites

Ecommerce platform that generated over $6 million per day in sales.

Visual Design Mockups

Work ow, Wireframe and Prototype Creation

Designed a series of A/B tests to support the business goal of increased

Usability and A/B Testing

conversion via account sign up. Worked with software engineers to

Information Architecture, Sitemaps and Navigational Structure

implement Website Optimizer to perform tests. First new design tested

increased conversion by 25%.

Interaction and Visual Design Tools

Adobe Creative Suite: Photoshop, Fireworks, Illustrator, Acrobat Pro

Conducted customer interviews along with product manager to create

Axure, Silverback, OmniGra e, Visio

shared understanding of user goals for existing B2B SaaS product. Melded

O ce Suite: Word, Excel, PowerPoint

understanding of user, business and technology goals to redesign the

Development product resulting in a 15 point increase in our Net Promotor Score (NPS)

and nearly doubled product usage among existing customers.

Agile Methodology, Rally

HTML, CSS, Javascript

Dreamweaver, Hand Coding

Macintosh, Windows

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alison hopkins abp4ks@r.postjobfree.com

www.aatatdesigns.com

user experience designer 720-***-****

Return Path, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 2010 - Present Certi ed Usability Analyst 2008

education

employment

Broom eld, CO Human Factors International

User Experience Engineer

Bachelor of Science in Technical Communications 2006

Staples, Inc / Corporate Express, Inc . . . . . . . . . Jul 2006 - Aug 2010 Metropolitan State University in Denver, CO

Broom eld, CO Concentration in Interactive Media Production

Lead Interactive Designer Digital Media Minor with a concentration in Interactive Media Production

User Experience Web Designer Award: Outstanding Multimedia Student of the Year, 2006

eBusiness Content Developer

Continuing Education

HostWorks, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 2005 - Jun 2006

IA Summit 2012

Denver, CO Mar 2012

HTML Developer Workshop - Designing with Agile: Fast and E ective UX Methods That Work

Customer Support Technician Workshop - Better Process by Design

Metropolitan State College of Denver . . . . . . May 2005 - Nov 2005 Presenting Data and Information Jun 2011

Denver, CO A one-day course taught by Edward Tufte

Web Manager

IA Summit 2011 Apr 2011

Sun Microsystems, Inc . . . . . . . . . . . . . . . . . . . . . . Jun 2000 - Nov 2004 Workshop - Nailing it Down: Detailing Design to Preserve the UX Vision

Broom eld, CO

User Centered Analysis & Conceptual Design

Technical Support Engineer II Jan 2008

The Science and Art of E ective Web and Application Design

OS/Software Support Technician

Practical Usability Testing

User Administration Technician

Putting Research Into Practice

Remote Access Support Technician

Human Factors International

CallConnect Communications, Inc . . . . . . . . . Feb 1997 - May 2000

Boulder, CO

Help Desk Analyst

Member of

Web Content Developer

connections

IxDA - Interaction Design Association of Colorado

Bene ts Counselor

Human Factors and Ergonomics Society, Rocky Mountain Chapter

Customer Service Specialist

Human Factors International

UX Bookclub Denver

LinkedIn Pro le

www.linkedin.com/in/alisonhopkins

Twitter Handle

twitter.com/uxnu/

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