Management Quality Assurance

Lamarr Olive

Email: *********@********.***

Address: ** ********** *****

City: New York City

State: NJ

Zip: 07013

Country: USA

Phone: 347-***-****

Skill Level: Director

Salary Range: $135,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

SUMMARY

Skilled IT professional with extensive experience in ITIL V3, Incident Management, Problem Management, Data Center, Network and Computer Operations. Results oriented, customer focused, respected team leader with strong skills in incident management, project management, and problem solving. A self-motivated individual who works well under high-pressure situations.

Skills include:

Data Center Design and Support

Data Center Site Migrations

Problem Management

Infrastructure Deployment

BCP/DR Coordination

Resource Allocations

Change Advisory Board Member

MS Project, Visio, MS Office

Configuration Management

Incident Management

Budget Management

Strategic Management

Escalation Process & Procedures Project Management

Asset Management

Service-Now Toolset (CMDB)

Technology Service Desk

Network Operations Center (NOC)

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD (HP) New York, NY September 2012 - Present

Incident/Problem Management (Consultant)

Incident/ProblemManager providing global support to the NOC and Network Engineering teams. Responsible for handling escalation and reporting for network related incidents for this large enterprise level client. Managing and manitaining all incident records and ensure that SLA's and deliverables are met.

INTERNATIONAL SECURITIES EXCHANGE (ISE), New York, NY 1999-2012

Senior Management level responsibility for a Futures & Options Exchange. Provide strategic direction for a staff of 12 technology professionals in the areas of Network Operations (NOC), Data Center Infrastructure Management (DCIM); Data Center Design, and Data Center Support. Manage operational and monitoring initiatives for all member, network and server connectivity. Overall accountability for power and network connectivity to all information systems located in our New York and New Jersey Data Centers.

Head/Director of Data Center Infrastructure Management & Network Services 2007 2012

Data Center Management

Managed 9000 sq. ft. of Data Center space along with the supporting 2000kW of power.

Managed Information Technology Data Center Infrastructure staff of four technology professionals. Managed Data Center implementations (asset management, rack and stack, cabling infrastructure, deliveries and power installation), environmental and power monitoring; security responsibility for production, test, office, and corporate environments.

Developed and implemented documentation that outlined the responsibilities for Data Center and Facilities management to better manage our specific areas of expertise.

Created five-year technology roadmap for company-wide Data Center needs. During that process we right sized the two facilities by partnering with the Business Owners, Engineering, Facilities, Capacity Planning, Vendor Management and Data Center management teams.

Directed the design, construction and implementation of two new Data Centers in support of a new production platform. This included floor layout, overhead conveyance, power, infrastructure cabling, cooling, and the overall diversity for power & cabling.

Managed four Data Centers during phase-in period of new trading system, with minimal staff augmentation.

Implemented and managed 200+ Cisco components (switches, PIX firewalls, routers), 1000+ HP servers that consisting of server and blade technologies, SAN (EMC Symmetrix, Clarion and Centera), and various security and sniffer technologies.

Successfully led multiple integration projects, during our platform transition that involved movement of equipment to various Data Centers.

Successfully decommissioned site and managed deployment of equipment to our newly commissioned locations.

Designed and implemented problem and configuration management policies into ITIL service application.

Lamarr J. Olive Page 2

Head/Director of Computer and Network Operations 2004 -2007

Network Operations

24/5 Network Operations Center (NOC) staff of eight technology professionals. Managed network monitoring, implementations and security responses for the production, test, office, and corporate environments.

Directed and approved all Network configurations across the enterprise.

Managed and provided an IT Service Desk for internal and 300+ external customers through our ticket management system. The system was governed by SLA controls according to severity levels.

Managed departmental audits on processes associated with BCP/Disaster Recovery, Operations (Network, Data Center, and Computer). Satisfied auditing authority through strong controls and rapid resolution for any concerns.

Managed and maintained 500+ circuits connected to both our Primary and Redundant Data Centers.

Developed and implemented network and computer operations problem and configuration management policies and procedures in accordance with ITIL best practices.

Director Computer Operations 1999-2004

Computer Operations

24/5 Computer Operations staff of twelve technology professionals. The team was responsible for application and hardware monitoring, software implementations and security responses for the production, test, office, and corporate environments.

Designed Computer Operations Strategy during the initial phase of the companys launch. Developed all processes and procedures for Computer Operations.

Escalation point for critical production issues 24/7. Provided direction for incident resolution during service impacting situations and engaged the proper technical support where necessary.

Managed Incident and Change Management processes in accordance with ITIL best practices.

Developed and implemented policies and procedures to expertly manage remote implementations, for both internal and external HP server farms, that supported the exchange.

Created policies and procedures for leveraging DNS in the production environment.

Project Management

Provided Project Management for delivering critical configuration changes for our primary and redundant Data Centers to reverse processing roles. This complex project involved network and applications message flow changes, plus scheduled hardware and software modifications so that we could processes out of a new site without downtime or introducing latency. The project ran for one year.

Provided Stake Holder support for Commissioning of two (2) Data Centers to replace our existing sites. Created the project plan and worked with our Project Management Office (PMO) and the General Contractor (GC) for overall site selection criteria, equipment distribution between the rows and sites, implementation(s), and milestones. This highly successful project ran for 15 months.

Managed and worked with the PMO on a cost savings initiative. Created a relocation plan to support an intra-site move that entailed moving technology without incurring any down time. This project was performed under budget, on-time, and saved the company 500k in the process.

SECURITIES INDUSTRY AUTOMATION CORPORATION (SIAC), Brooklyn, NY 1986-1999

Technical Director, Operations

Managed Quality Assurance and Computer Operations staff associated with the American Stock Exchange.

Directed the processes and procedures for Quality Assurance and Computer Operations in a fast paced mission-critical environment

Provided project and technical hands-on assistance during upgrade of the Stratus systems. This included testing of business rules, system and network configuration, system and network connectivity. Received outstanding customer satisfaction ratings with regard to cut-over time.

Testing and scheduling implementations of all new systems software and business applications.

Developed and managed HP Openview (Operations Center) for monitoring all critical server, mainframe and network components. This included implementing escalation processes to inform key individuals when Major or Critical issues arose.

EDUCATION

NEW YORK UNIVERSITY (NYU)

New York, NY., Graduation 1991

Associate in Applied Science (AAS) Computer Applications

Certifications:

ITIL V3 Foundation Certification 2009

ITIL V3 Operational Support and Analysis Certification 2011

PMI Certification (April 2012)

Training:

HP-UX Training 1996

Network Security Training 2005

Computer Security Training 2005

PMP Training (May 2012)

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