Customer Service Administrative Assistant
Resume:
Zachary Foulkes
Email: *********@********.***
Address: ***** ***** ****
City: Silver Spring
State: MD
Zip: 20906
Country: USA
Phone: 774-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Zachary Joseph Foulkes
Silver Spring, MD 20906
*********@********.***
SUMMARY
* 2+ Years of Business Analysis Experience
* 5+ Years of Office Work Experience
* 4+ Years of Leadership Experience
* 9+ Years of Customer Service Experience
* Experienced in both Waterfall and Agile Software Development Methodologies
* Advanced Knowledge of Computer Software, including MS Office, Visio and Project
* Excellent Oral and Written Communication Skills
PROFESSIONAL WORK EXPERIENCE
Lease Documentation Assistant, September 2011 to Present
Westfield Corporation, Wheaton, MD
o Initialize Contact and Maintain Relationships with 50+ Tenants
o Prepare, Format and Proofread Legal Documentation
o Assist in Finalizing over 200+ Signed Leases Annually
Marketing Writer and Consultant, July 2011 to September 2011
Black Space Graphics, Newport Beach, CA (telecommute)
o Complete a full Analysis of Current Gaps, Competitors and Customer Playing Field
o Generate a Marketing Strategy that will include a 3-Stage Development of Current Website Design
o Draft Website Copy and Wireframes Using Existing Brand, Marketing Materials and Customer Feedback
Business Analyst (promoted April 2009), June 2008 to August 2010
Westfield Corporation, Los Angeles, CA
o Gathered Requirements from and Provided Solutions to Employees at All Levels of the Organization
o Led and Delivered 2 Projects in Scope, Managing Resources, Time and Budget
o Detailed Specifications for 3 System Upgrades and 1 New Internal Web-Based Software
o Delivered Trainings at 6 of 9 Nationwide Locations
Leasing Administrative Assistant, October 2007 to June 2008
Westfield Corporation, Los Angeles, CA
o Trained New Assistants on Current Practices and Software
o Provided Data Entry, Document Preparation and Office Assistance for 3 Leasing Agents
Membership Sales Consultant / Front Desk Supervisor, June 2006 to March 2007
Boston Sports Club, West Newton, MA
o Built a Network of Contacts through Prospecting, Referrals, Promotions and Outreach
o Evaluated Prospect's Goals and Motivations to Provide Valuable Solutions using TSI's Programs and Services
Language & Culture Teacher, September 2006 to January 2007
Clearway School, West Newton, MA
o Developed and Implemented New French and Spanish Language & Culture Program
o Taught Classes of 6 to 15 Students, Arriving Early for Setup and Staying After for Students' Questions
Shift Supervisor, May 2001 to August 2003
CVS Pharmacy, Worcester, MA
o Successfully Collaborated with a Management Team to Streamline Design of Area CVS Pharmacies
o Supervised Team of Employees in Providing Customer Service, Creating Displays and Completing
EDUCATION AND PROFESSIONAL TRAINING
Theatre Arts, Bachelor of Arts Degree from Brandeis University '05, GPA: 3.61
Westfield Train-the-Trainer Course & Westfield Project Management Course
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