Manager Customer Service

jhon tejada

Email: *********@********.***

Address: **** ******** *** **

City: bronx

State: NJ

Zip: 10371

Country: USA

Phone: 347-***-****

Skill Level: Management

Salary Range: $82,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JHON TEJADA 6601 BROADWAY APT. 3J RIVERDALE, NY. 10471 347-***-**** *********@********.***

Objective: To utilize my extensive skills in the field of hospitality management by providing my expertise as a restaurant manager while working with a talented group of professionals with whom we can collectively achieve the goals of the organization.

Professional Experience:

-Gran Rancho Jubilee, Elmhurst, New York 2008-2012

General Restaurant Manager

-Celebrity Cruise Lines 1994-2007

Assistant Waiter/Runner/Waiter/ Maitre D`/Assistant Manager

Qualifications:

Managerial

* Ensured that the restaurant operated efficiently and effectively within the company`s fiscal and operational guidelines

* Adhered to all local, state, and federal law regulations

* Developed initiatives to build sales profitability and guest counts while

maintaining cost controls

* Utilized training tools to develop staff and ensure quality service while enhancing

guest experience.

* Ensured all safety, security systems and procedures were followed to promote

health & safety of employees and guests

* Implemented the local store marketing initiatives

* Responsible for the overall visual appearance of the restaurant

Staffing

* Staffed restaurant with quality employees were committed to high standards of performance

* Established distinct methods for interviewing and recruiting new employees

* Orient all new hires utilizing handbooks and support materials.

* Provided training and recognition to employees at all levels promoting team work

* Selected and developed internal candidates for internal promotional opportunities

Administrative

* Responsible for forecasting and generating restaurants annual budget, maximized profit opportunities by developing realistic budgets

* Analyzed monthly operating statements and maximized profit potential

* Met and exceeded budgeted sales and profit goals

* Maintained labor efficiency ratios to ensure guest service and cost effectiveness

* Responsible for P&L performance

* Oversaw all restaurant administrative requirements including cash handling,

workers compensation reports, governmental compliance i.e. OSHA posting requirements, federal, state, and local labor law postings

Food Prep & Production

* Ensured that all menu items were made according to recipe and presented in a professional manner

* Maintained a working knowledge of all recipes, products and production procedures

* Maintained food safety and sanitation at all times

* Oversaw correct storage, handling & receipt of food products to ensure quality

and freshness at all times

Customer Service/Employee Development

* Responsive to guest comments & criticism in a constructive and positive manner, in order to increase guest count and secure repeat business

* Demonstrated high ethical business standards at all times

* Conducted regular associate meetings and ensured employees received timely

and meaningful reviews

* Administered one-on-ones and disciplinary actions to associates as necessary

Education & Credentials:

Certified by New York City Department of Health food & protection training course for managers.

Succesfully completed a public health training course facilitated by Celebrity Cruise Lines.

Completed crisis management & human behavior trainings I & II, facilitated by Celebrity Cruise Lines.

Juan Lopez Espallat High School. Moca, Dominican Republic,Graduated 1993.

Proficient in most Microsoft based applications

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