Customer Service High School

Confidential User

Email: ********@*************.***

Address:

City: Palmyra

State: MO

Zip: 63461

Country: USA

Phone: 573-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Clopton High School, Clarksville MO 1/2001 to 5/2007 (General)

Job History / Details:

Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Core Qualifications

Computer Proficient

Microsoft Word, Excel, PowerPoint

Excellent Research Skills

Great Customer Service

Professional Demeanor

Quick Learner

Detail Oriented

Critical Thinker

Education and Training

2007 Clopton High School Clarksville, MO

High School Diploma General

Work Experience

September 2011 to March 2012

SC Data Center Hannibal, MO

Customer Service Rep

Achieved customer satisfaction rating of 97 percentage within 02 months, exceeding corporate target.

Properly directed inbound calls in phone queues to improve call flow.

Demonstrated mastery of customer service call script within specified timeframes.

June 2010 to March 2011

Fifth Gear Louisiana, MO

Customer Service Rep

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

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