Customer Service High School

Monicea Cleveland

Email: ********@***************.***

Address:

City: Austin

State: TX

Zip: 78744

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a customer service, sales, or administrative related position which consists of extensive experience in customer service, sales, cash-handling, data-entry or other clerical duties. Excellent communication skills, superior leadership abilities, and a record of success in all previous positions will be of value to prospective employers

Educational Background:

High School Dipolma from Pikes Peak Community College, Colorado Springs CO 1/2001 to 12/2012 (Criminal Justice)

High School Dipolma from Jefferson Online High school, Colorado Springs CO 1/2001 to 12/2012

Job History / Details:

Professional Profile

Seeking a customer service, sales, or administrative related position which consists of extensive experience in customer service, sales, cash-handling, data-entry or other clerical duties. Excellent communication skills, superior leadership abilities, and a record of success in all previous positions will be of value to prospective employers

Experience

August 2012 to December 2012

Luce Reasearch Colorado Springs, Co

Telephone Interviewer

Established contact with United States voter's to complete voter polls by phone.

Entering confidential information into the computer as to not bias the servey.

September 2009 to June 2011

Ryla Colorado springs, Co

Customer Service

Repsentative for a fast-pasted company specializing in direct television sales over the phone.

Performed all aspects of customer service and satisfaction, including answering busy multi-line phone systems, coordinating special promotions, and providing detailed information for various products.

Handled inbound sales duties, such as taking, processing and filling orders. Also coordinated troubleshooting and provided support for supervisors.

Resolved billing questions and disputes, made customer call-backs / follow-ups and preformed data entry.

July 2011 to January 2011

Alorica Colorado Springs, Co

Customer Service

Assist dealers with sales, new account set-up, and payments using different computer programs.

Support is administered over telephone as well as through different on-line environments, so efficient multitasking ensures every customer is satisfied.

Handled inbound sales duties, such as taking, processing and filling orders. Also coordinated troubleshooting and provided support for supervisors.

Resolved billing questions and disputes, made customer call-backs / follow-ups and preformed data entry.

Education

2014 Pikes Peak Community College Colorado Springs, Co

Criminal Justice

2012 Jefferson Online High school Colorado Springs, Co

High School Diploma

High School Diploma

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