Customer Service High School

Bryan Scurto

Email: ********@***********.***

Address:

City: Carol Stream

State: IL

Zip: 60188

Country: USA

Phone: 631-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Secure long-term employment with a company having the ability for personal growth and development, while contributing to its success.

Educational Background:

High School Dipolma from Zion-Benton Township High School, Zion IL 1/2001 to 3/2005 (General Studies)

High School Dipolma from Lake County Community College, Zion IL 1/2001 to 12/2012

Job History / Details:

Career Focus

Secure long-term employment with a company having the ability for personal growth and development, while contributing to its success.

Core Qualifications

Planning/coordinating

Professional demeanor

Organizational planning

Team leadership

Excellent research skills

Microsoft Word, Excel, PowerPoint

Client Relations

Domestic and International Experience

Education and Training

2005 Zion-Benton Township High School Zion, IL

High School Diploma

Lake County Community College Grays Lake, IL

General Studies

Accomplishments

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Coached students in various Special Olympic events.

World traveled

Work Experience

September 2008 to July 2012

Feld Entertainment Vienna, Virgina

Performer/ Entertainer

performed in hundreds of cities around the world. marketed the show with T.V, radio,and live interviews.

December 2006 to September 2008

Best Buy Gurnee, IL

Operations/Customer Service Specialist

Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Resolved customer questions, issues and complaints.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

December 2002 to September 2008

Rink Side Sports Gurnee, IL

Figure Skating Instructor

Direct "Learn to Skate" classes.Manage twenty adolescents in group environment.Independently teach private lessons to enhance skills. Concentration in the instruction of "Special Needs" youth to achieve their goals.

December 2004 to December 2005

Steinberg Advisors, Ltd Northbrook, IL

Administrative Assistant

Copy and collate all projects and files (including confidential papers) for accounting firm.Update client information data.E-mail and mail status communications.Create and maintain confidential financial portfolios.Maintain and direct verbal communication between client and accounting personnel.

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