Customer Service High School

Derek Threats

Email: ********@************.***

Address:

City: springfield

State: MA

Zip: 01109

Country: USA

Phone: 413-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced store manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Educational Background:

High School Dipolma from science and technology, Springfield MA 1/2001 to 6/2003 (Business management)

High School Dipolma from University of Massachusetts, Springfield MA 1/2001 to 12/2012

High School Dipolma from American International College, Springfield MA 1/2001 to 12/2012

Job History / Details:

Summary

Experienced store manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Highlights

Retail inventory management

Accurate cash handling

Store operations

Outstanding communication skills

Sales professional

Reliable

Flexible schedule

Superior communication skills

Cheerful and energetic

MS Office proficient

Strong leader

Stable work history

Operations management

Adaptable

Natural leader

Ability to handle/resolve problems

Inventory control

Accomplishments

Effectively operated a high volume restaurant with a staff of 15-20 employees.

Experience

March 2009 to November 2012

subway springfield, ma

manager

Participated in various incentive programs and contests designed to support achievement of production goals.

Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

March 2008 to December 2008

20/20 solutions milford, ct

sales associate

Sales and customer service and relations liaison.

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Prepared monthly commissions payroll reports for 10 sales representatives.

March 2003 to February 2008

subway springfield, ma

supervisor

Education

03 science and technology springfield, ma

High School Diploma

University of Massachusetts Amherst, Ma

Business management

American International College Springfield, Ma

BUsiness Management

Professional training in Sales and Customer Service. Also trainign in Microsoft word, excel, and powerpoint.

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