Customer Service High School

LAURA E WHALEY

Email: ********@*********.***

Address:

City: CULLEOKA

State: TN

Zip: 38451

Country: USA

Phone: 931-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Specializes in quality service, customer retention, productivity and team management.

Educational Background:

High School Dipolma from Culleoka High School, Culleoka TN 1/2001 to 5/2000 (General Studies)

Job History / Details:

Summary

Results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Specializes in quality service, customer retention, productivity and team management.

Highlights

Conflict resolution techniques

Team management

Attention to detail

Skilled multi-tasker

Data entry and records management

Training and development

Scheduling

Deadline-oriented

Time and project management

Focused on customer satisfaction

Accomplishments

Managed high volume workload in deadline driven environment. Consistently met performance benchmarks in all areas including speed, accuracy, and volume. Commended for enthusiasm, initiative, and intense customer focus on performance evaluations.

Experience

July 2012 to Current

TRG Customer Solutions Spring Hill, TN

Technical Advisor

Displayed courtesy and strong interpersonal skills with all customer interactions.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Troubleshot and resolved general software and hardware issues.Referred difficult issues to upper management while maintaining positive rapport with customer.

December 2010 to July 2012

Tennessee Tools & Safety Supplies Columbia, TN

Office Manager

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed incoming and outgoing calls for busy sales office.Successfully established effective systems for record retention by creating system for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.

December 2009 to December 2010

Marty's Cafe Columbia, TN

Assistant Manager

Scheduled and directed staff in daily work assignments to maximize productivity.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Optimized profits by controlling food, beverage and labor costs on a daily basis.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Managed accounts payable, accounts receivable and payroll.

December 2003 to November 2009

Kangaroo Express Smyrna, TN

Assistant Manager

Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Wrote order supply requests to replenish merchandise.

December 2000 to December 2002

National Tile & Stone Franklin, TN

Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.Served as central point of contact for all outside vendors needing to gain access to the building.

Education

05/2000 Culleoka High School Culleoka, TN

Diploma General Studies

Member of Scholastic Club. Recognized in the Who's Who of National High School Students for attendance and grades.3.0 GPA

Contact this candidate