Customer Service Sales
Resume:
Donna Saunders
Email: *********@********.***
Address: *** **** **.
City: Lockport
State: IL
Zip: 60441
Country: USA
Phone: 815-***-****
Skill Level: Experienced
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DONNA JEAN SAUNDERS
719 Vine Street, Lockport, IL 60441
*********@********.***
EXPERIENCE KELLY SERVICES Schaumburg/Romeoville, IL
Customer Service Representative 01/12-07/12\10/09-08/10
Entered customer information and orders into data entry systems; involved checking billing for accuracy, answering customer inquiries, and troubleshooting their problems.
TRIBUNE INTERACTIVE-ONLINE & MOBILE FULFILLMENT GROUP Chicago, IL
Campaign Specialist 06/09-09/09
Processed online advertising campaigns by entering online advertising orders and proposals using DFP and DSM; worked with the online ad producers to ensure creative was the correct size, format, and specifications; provided customer service by ensuring client needs were met.
CHICAGO TRIBUNE INTERACTIVE Chicago, IL
Client Service Representative 03/08-06/09
Worked in conjunction with the advertising sales team to coordinate online advertising campaigns by processing insertion orders using DoubleClick DART for Publishers and DART Sales Manager; involved coordinating ad materials, working with Eyeblaster and PointRoll ad tags, and processing billing.
CHICAGO TRIBUNE-ADVERTISING OPERATIONS Chicago, IL
Production Coordinator 10/01-03/08
Balanced Automotive and Transportation sections of the newspaper; tracked and processed incoming ad material for TV Week and Chicago Tribune Magazine; processed copy changes with the appropriate departments; won Outstanding Achievement Award.
Advertising Processing Specialist 10/99-10/01
Assisted display advertising sales by answering customer inquiries and ordering display advertising for proper billing and placement in the newspaper.
CHICAGO TRIBUNE-OPERATIONS Chicago, IL
Lead Operator 10/97-10/99
Ensured that the Five Star and Pre-prints production operated efficiently; involved troubleshooting problems with remote sites, scanners, and color material.
Senior Operator 11/96-10/97
Performed the following functions more independently; between 1996 and 1997, assisted with the writing and editing of The Word on M&D.
Reader Room Operator 11/95-11/96
Scanned pages of layout received from the composing room to produce plates for printing the newspaper. Registered colors in graphic reproduction.
FIRST NATIONAL BANK OF JOLIET Joliet, IL
Management Trainee/Mortgage Loan Processor/Teller 04/93-02/95
Created advertising graphics or display; promoted every 7-8 months.
EDUCATION Illinois State University Normal, IL
Bachelor of Science Degree in English 12/88
Minor in Mass Communications
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