Customer Service Medical Billing

DANIELLE SULLIVAN

Email: ********@************.***

Address:

City: Baltimore

State: MD

Zip: 21207

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile, talented, and ambitious Business Administration student with demonstrated ability to work well independently and as part of a team. Certified in criminal justice with more than 2 years' experience as Corrections Officer, and certified in Medical Billing. Two years' Customer Service experience at busy, full-service family restaurant.

Educational Background:

High School Dipolma from Woodlawn Highschool, Baltimore MD 1/2001 to 12/2012 (Business Administration)

High School Dipolma from Doctors Help, Baltimore MD 1/2001 to 12/2012

High School Dipolma from Sykesville Correctional training Facility, Baltimore MD 1/2001 to 12/2012

Job History / Details:

Summary

Versatile, talented, and ambitious Business Administration student with demonstrated ability to work well independently and as part of a team. Certified in criminal justice with more than 2 years' experience as Corrections Officer, and certified in Medical Billing. Two years' Customer Service experience at busy, full-service family restaurant.

Highlights

Security

Restraint and defensive techniques

Hostessing/waitressing

Observation, documentation, and reports

Customer service

Safety

Food service

Crisis prevention and intervention (CPI)

Certifications

First Aid and CPR

Experience

November 2007 to June 2010

Department of Public Safety Correctional Service Baltimore, MD

Corrections Officer

Implemented defensive tactics and physical restraints to maintain safety and security of personnel and public.

Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.

Maintained records, and documented staff-hours, inmate identification, charges, incidences, prisoner activities, materials, and equipment used.

Conducted internal security checks and distributed meals.

Guarded inmates at correctional institution, and those in transit.

Conduct head counts to ensure each prisoner is present.

Monitored conduct of prisoners in housing unit and during work and recreational activities.

Inspected conditions of locks, window bars, grills, doors, and gates to ensure security and help prevent escapes.

June 2005 to September 2007

BOB Evans Baltimore Maryland Baltimore, MD

Hostess and Waitress

Welcomed patrons, and seated them at tables in home-style, full-service, family restaurant, ensuring friendly, timely, and quality customer service.

Took orders, and assisted guests with menu choices.

Conducted regular table-checks on guests to ensure satisfaction.

Managed closing duties, including restocking and cash drawer reconciliation.

Education

2014 Baltimore City Community College,

Business Administration

Degree program in progress

2010 Doctors Help,

Medical Billing & Coding

2008 Sykesville Correctional training Facility,

Certificate in Criminal Justice

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