High School Manager

Confidential User

Email: ********@**********.***

Address:

City: Zion

State: IL

Zip: 60099

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant Manager who specializes in quality service, quality product, customer retention, productivity and team management.

Educational Background:

High School Dipolma from ZBTHS, Zion IL 1/2001 to 6/2007 (AC/AP classes)

High School Dipolma from ZBTHS, Zion IL 1/2001 to 12/2012

Job History / Details:

Summary

Assistant Manager who specializes in quality service, quality product, customer retention, productivity and team management.

Highlights

Meticulous attention to detail

Kitchen productivity

Ability to handle fast-paced environment

Math calculations aptitude

Ability to handle/resolve problems

Successful kitchen staff supervisor

Food handling knowledge

Interviewing and training ability

Staff development talent

Adaptable

Scheduling

Deadline-oriented

Skilled multi-tasker

Focused on customer satisfaction

Cash handling

Restaurant management

Food and beverage handling expert

Knowledge of products and selections

Reliable, punctual and committed to customer

Accomplishments

Started as a server, and have been crossed trained as expo, bartender, and service professional.

Applestar 2011

Write the FOH schedule on a weekly basis.

Oversaw kitchen and FOH operations to ensure production levels and service standards were maintained.

Spoke with patrons to ensure satisfaction with food and service.

Observed diners to anticipate any additional needs and respond to requests

.Maintained contact with kitchen staff, management, serving staff and customers.

Made and served drinks to guests following established guidelines, procedures and policies.

Ensured consistent high quality of plate presentation.

Trained new employees.

Responded to guest complaints regarding food or service.

Ensure that all company policies and recipes are followed by myself and staff

Experience

November 2011 to Current

Applebee's Zion, IL

Service Professional

Hired as a server, 1/31/2007

Worked way up to Service Professional

Increase GEM scores for the month of Oct.

Write schedule, and make changes based on community events

Makes drinks according to Applebee's recipes

Expo food, and ensure that it is made correctly

Leading the BOH and FOH team

Counting drawers and safe

Running nightly paperwork and closing duties

Encouraging team to upsell

Leading shifts that are fun to work on!

Education,

2007 ZBTHS Zion, IL

Completed high school with a GPA of 3.8 #89 in my class

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