Customer Service Quality Control
Resume:
Robert depaiva
Email: *********@********.***
Address: ** ****** ******
City: Southington
State: CT
Zip: 06489
Country: USA
Phone: 860-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert T. DePaiva
81 Peters Circle
Southington, CT 06489
Phone: 860-***-****
Email: *********@********.***
Summary
Twenty-five yearsaaa experience in telecommunications, quality control and safety, and customer focus.
Work Experience
Statewide Auto Auction 2010-Present
aa Responsible for proper marketing of numerous vehicles to be sold at auction.
aa Assist potential buyers in finding certain vehicles to purchase.
aa Assist sellers in properly placing their car into auctions.
aa Responsible for security of the car lot.
Capital Cable 2009-2010
aa Wired commercial and residential properties for cable and internet.
Antenna Star 2005-2009
aa Responsible for installation service and maintenance of all residential and satellite systems.
aa Trained new technicians regarding all state and federal regulations concerning the installation of satellite systems.
aa Field Service Manager of fifty people.
Halsted Communications 2003-2005
aa Responsible for installation service and maintenance of all residential satellite systems.
aa Trained new technicians in regards to all state and federal regulations concerning the installation of satellite systems.
aa Responsible of proper maintenance logs of company vehicles.
Comcast/At&t Broadband 1989-2003
Positions held:
Advanced System Technician 1997-2003
aa Responsible for optical node, amplifiers, and power supplies.
aa Sweeps and balance of amplifiers forward and return for peak performance.
aa Conducted monthly truck inspections that reduced truck repair costs by 20%.
aa Conducted monthly safety programs that reduced the number of on-the-job accidents for technicians.
Telephony Technician 1996-1997
aa Served on the technical team for the launch of telephony product in AT&T serviceable towns.
aa Promoted to Interim Supervisor for second shift team performing all duties held by former supervisor.
aa Served on installations team for providing optimum installation of telephony equipment for residential customers.
Quality Control Technician 1994-1996
aa Responsible for the supervision of AT&T contractors who provided installation cables drops for residential customers.
aa Prepared Daily Failed Installation Reports to monitor the need for repair and/or replacement of equipment.
Service Technician 1990-1994
aa Responsible for troubleshooting technical problems encountered by residential customers.
aa Repaired identified problems by replacing customers equipment and/or companyaaas equipment.
Installation Technician 1989-1990
aa Responsible fir proper installation of cable services for residential customers.
aa Provided verification of all products and services ordered by customers.
Military Service 1981-1990
United States Navy
aa Petty Officer in charge of Engine Room boiler maintenance and repair.
aa Supervisor for ten boiler technicians in the areas of maintenance and repair of high pressure steam boilers.
aa Submitted monthly and quarterly reports to the Engineering Officer.
aa Provided training to Engine Room personnel in the area of Emergency Procedures.
Naval Reserve
aa Served as Construction Electrician for three years
aa Set up communications between various field command posts.
Army Reserve
aa Served as Heavy Equipment Operator.
aa Served as Class 2 Vehicle Operators.
Education
aa E.C Goodwin Technical and Vocational High School.
aa Completed college level course in Alcohol and Drug Counseling, U.S. Navy.
aa Earned certificate of completion for a course in Management and Leadership Training, U.S. Navy.
aa Earned numerous certificates of completion in the area of telecommunications and customer service through AT&T Broadband.
Volunteer Experience
aa aaEBeat the Streetaaa Community Center, Inc. 1998-Present
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