Customer Service Data Entry
Resume:
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kristin
desmithExperienced Receptionist
Kristin E. DeSmith
*** *. ******* *** *******, AZ 85234
*********************@*****.***
Objective
I am currently seeking a clerical position, offering opportunity for advancement and professional development.
Summary of Qualifications Strong work history in data entry in a variety of environments Very competent working knowledge of all Micro soft programs Confident in computer usage including Internet, e-mail, and word processing Highly effective communicator, both orally and written Excellent phone skills, capably manage multi-line phone systems Positive interaction with individuals at all levels Skills in composing, compiling, and organizing documents Experience in taking inventory in a retail setting Self motivated and eager to improve job skills
Employment History Spherion Staffing Agency " Arizona Public Service PHX, AZ April- June 2010 Billing Dept. Operate mail machine, sort payments, scan returned mail Always Moving and Storage Company Chandler, AZ December 2009 Customer Service Representative Inbound and outbound calls; customer service/ scheduling; Cancellations Primavera Online High School Chandler, AZ January 2009-April 2009
Attendance Clerk
Outbound and inbound calls; Customer service/ resolution; Update student information in computer systems; Data entry; Trained new attendance clerks Stereo Warehouse Mesa, AZ April 2008-February 2009 Receptionist Inbound and outbound calls; customer service/ scheduling; cashier/payments
City Property Management PHX, AZ October 2007-March 2008
Receptionist/File Clerk
Reception duties for both front and back offices; data entry for new clients and homeowners; transfer company's paper filing system to computer database; post payments to client accounts; compose documents for board members of various homeowners' associations to inform them of current issues and concerns; prepare meeting agendas; manage multi-line phone system; scanning, filing, document preparation and organization
Rio Salado College Mesa, AZ November 2006- February 2007 (Seasonal)
Receptionist/Test Administrator
Front desk receptionist and customer service; responsible for answering all incoming calls and taking messages; administer all College mid-terms and finals; track and inform students of their school book arrivals; data entry
Quick Trip Mesa, AZ July 2001- October 2001
Store Clerk
Cashier and customer service attendant; record store inventory; trained to order inventory
Gilbert Youth Works Gilbert, AZ June 2001- July 2001 (Seasonal)
Interviewer/Data Collection
Conduct telephone interviews for Gilbert Public Schools; collect information from recently graduated students regarding current status such as employment and/or continued education; Establish contact with large number of recent graduates in one month time as dictated by employer
Mesa Youth Employment Mesa, AZ June 1999- August 2000 (Seasonal)
Receptionist
Responsible for answering all incoming calls; relay phone messages to company employees; data entry of client information; filing, scanning, photocopying, and general office work
Education Rio Salado College Tempe, AZ October 2008 " May 2011
Course of study pursuit of Associate of Arts Degree
College Mesa, AZ August 2011- March 2013 Mesa Community College
Course of study pursuit of Bachelors Degree in Social Work
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