Customer Service Sales
Resume:
Frank DiPietrantonio
Email: *********@********.***
Address: **** ******* **
City: Coatesville
State: PA
Zip: 19320
Country: USA
Phone: 302-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Frank DiPietrantonio
2203 Stonebridge Boulevard New Castle, Delaware 19720
302-***-**** *********@********.***
Qualifications Profile
Over 10 years of constructing dynamic, top-producing sales organizations through proven leadership and management style, strategic partnering, tactical sales initiatives creation, and key account management methodologies implementation. Polished professional who can build on successful history of building client relationships to deliver superior, personalized client service, cultivate strong business relationships, make real-time decisions in high-pressure environments, and resolve issues in a way that propels innovation and growth. Expert team-builder known for constructing top-producing sales organizations through strategic partnering, tactical sales, and key account management. Outstanding achiever with proven record of success in account and contract negotiations.
Excellent communicator with the ability to manage change initiatives, build key account relationship, convey strategic sales and market plans, collaborate in competitive proposal development, facilitate sales training and development, as well as oversee budgeting and forecasting, pricing, and service management.
Extensive background in installation and setup of a variety of network operating systems, including Windows 2000, Windows XP Professional, and Windows 7.
Proven expertise in troubleshooting hardware and software problems in network environment; assembling personal computer systems; and installing CPUs, CD-ROMs, hard drives, floppy drives, RAM, sound/video cards, network cards, and modems.
Knowledgeable in operating and configuring computer software, such as Microsoft Windows and Microsoft Office Suite, as well as in upgrading operating systems to Windows XP.
Key Alliances Structuring Opportunities Identification Client Relationships
Budgeting and Forecasting Team Mentoring, Coaching, and Motivation Sales and Delivery Strategies
Strategic Planning and Acquisition Account Management and Business Development Technology Sales Leadership
Relevant Experience
Verizon Wireless
Assistant Store Manager Middletown, DE 2011Present
Deliver outstanding leadership in overseeing sales floor and managing customer escalations.
Hold accountability for opening and closing store and accomplishing nightly cash deposits.
Demonstrate expertise in managing entire store operations which include directing employees, coaching representative on behaviors, delivering outstanding customer service, and ensuring store meets daily/monthly sales goals.
"Acting" Assistant Manager Middletown, DE 2011
Oversaw the entire store operations which include directing employees, coaching representative on behaviors, delivering outstanding customer service, and ensuring store meets daily/monthly sales goals.
Key Holder Position Wilmington DE 2011
Provided expert oversight in managing sales floor as well as handling customer escalations.
Administer dully assigned task which include opening and closing store as well as completing nightly cash deposits.
Retail Sales Representative Wilmington, DE 2008-2011
Develop relationships with store personnel, and steer staff toward achievement of client goals and objectives.
Ensure delivery of outstanding service to customers; courteously greet and assess customers needs.
Complete all assigned paperwork that documents job execution, performance, and assigned territory plans.
Perform administrative functions, including cash management, asset protection, and store inventory.
Support the management in hiring, training, and coaching new employee.
Assume full responsibility in cash reconciliation, bank deposit, safe funds/till fund, and daily transactions while performing reporting responsibilities.
Consistently met or exceeded sales quota objectives for store-level selling programs.
Assistant Retail Sales Operations Springfield, PA 2007-2008
Formalized reporting process for field perspective analysis and monthly inventory audits of two kiosk locations.
Oversaw day-to-day operations in purchasing, product and vendor management, product receipt, and stock inventory.
Worked cross-functionally with marketing and sales representatives to develop effective sell-in strategies. Collaborated to develop and implement sales programs and priorities.
Coordinated and supervised more than eight employees, facilitated interdepartmental communication, and allocated task and resources as necessary.
Developed and executed strategy for achieving annual sales goal by territory, distribution channel, and key accounts, including issuing ranking reports and organizing contests.
Assisted with annual budgets, expense management, and various reporting as necessary.
Managed customer support programs and technical troubleshooting related to a variety of products.
Retail Customer Service Support Representative Ardmore, PA 2006-2007
Handled and resolved customer complaints as well as obtained and evaluated all relevant data to efficiently handle complaints and inquiries.
Responded to customer inquiries regarding offers, discounts, electronic products, groceries, sports, fashion goods, and so on.
Verified the customer information to indentify the complaints validity, and offered possible solutions.
Prepared, generated, and distributed request or inquiry acknowledgements and daily reports to appropriate personnel.
Assisted in the execution of administrative duties within the store, such as cash management and asset protection of store inventory.
Managed the accounts of customers and maintained records of customer transactions and interactions.
Provided customers with exchanges, refunds, discounts, coupons, or other offers related to retail store account activity.
Contributed in the maintenance and development of standards, procedures, and policies regarding customer service.
Other Experience
Genuardis Family Market Lionville, PA
Person-in-Charge 2005-2006
Seafood Manager Summer 2004-2006
Food Service Assistant Summer 2000-2004
Ludwigs Inn and Oyster Bar Chester Springs, PA
Waiter and Waitress Assistant Summer 1999
Burger King Coatesville, PA
Food Service Assistant Summer 1997
Charlies Thrift Way Coatesville, PA
Cashier Spring 1997
Education
Specialized Technology (Information Technology) - ITT Technical Institute King of Prussia, PA
Business Management and Communication - West Chester University West Chester, PA
Associates Degree in General Studies - Delaware County Community College Media, PA
Awards and Honors
Delaware County Community College - Deans List
ITT Technical Institute - Highest Honors
Activities
AFJROTC, 2nd Lieutenant Coatesville Area Senior High School
Volunteer Veteran Hospital, Human Resources Department
Vice President Bible Club
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