Customer Service Insurance

Thomas Belcher

Email: *********@********.***

Address: **** ******** *** **

City: Keystone Heights

State: FL

Zip: 32656

Country: USA

Phone: 352-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Thomas W. Belcher

Profile Property and Casualty Claims Adjuster

Dedicated insurance professional with more than 16 years of experience investigating, processing, estimating and adjusting property and casualty claims. Excel in analyzing damages/causes, interpreting policies and negotiating payment solutions. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.

Key Skills Claims Handling and Investigations

Damage Assessment

Evaluation of Liability Exposure

Supervised unit of 6 for 7 years

CCC Pathways

State Farm Enterprise Claims System Claims Reports and Documentation

Policy Interpretation

Confidential Records Management

Xactimate 27.3 with Sketch

Audatex

Appraisal negotiations / litigation

Experience

Independent

Independent Property and Casualty Claims Adjuster 3/10 to present

Property and Casualty Claims Adjuster. Performed adjusting and appraisal duties in the auto and home owner field to include liability, auto estimates, home owner estimating and re inspections /reinspections for underwriting, claims representative, appraisal disputes and litigation.

GEICO Insurance Companies

Property and Casualty Claims Adjuster / Supervisor 2/96 to 3/10

Analyze claims to determine extent of company`s liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions.

Supervised staff of resident adjusters covering 14 North Florida Counties.

Outcomes:

Completed more than 8,000 claims throughout tenure. Provided optimum service to policyholders, negotiated fair settlements.

Achieved adjuster of the year in 1996. Surpassed customer service goals of 97% by maintaining a monthly average of 98.8%.

Supervised file closures; resolve complex claims-processing issues; participate in quality-control audits; and monitor claim status updates.

Supervised staff of 6 resident adjusters for 6 years and supervised a unit of 13 for 6 different CAT`s.

ASE and I-Car Certified.

1995 to 1996 student.

United States Army,

Ranger Div. 1990 to 1995

Performed standard United States Army duties.

Education Over 140 credits towards Military Medicine and OIC.

Computers Microsoft office 2007 and 2010 (Word, Excel, Access, Power Point, Pdf., One Note and Tools. Estimating software: Audatex, CCC Pathways, Xactimate 27.3 with Sketch and ECS.

Licensed for all lines in: TX, AL, LA, MS, FL, SC, NC, GA, OK, MI and IN

352-***-**** *********@********.***

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