Manager Customer Service

Robert Balz

Email: *********@********.***

Address: *** *. *** **. ***. S32

City: Bloomington

State: IN

Zip: 47403

Country: USA

Phone: 317-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert E. Balz II

909 W. 1st St. Apt. S32

Bloomington, IN 47403

*********@********.***

Career Profile

Family Case Manager

Career Targets: Forensic Psychology Law Enforcement Investigations

Devoted, hardworking, and dependable individual with a strong knowledge base in Forensic Psychology. This is accompanied by the dedication of becoming proficient in criminal investigations, research, and furthering my knowledge base through onsite experiences. Currently working as a Family Case Manager 2 for the Morgan County Department of Child Services. Worked diligently to assess the abuse and neglect of children and reunify children with parents once it was deemed safe for the children to return home.

Areas of Ability

-Microsoft PowerPoint

-Microsoft Excel

-Microsoft Word

-BI Tracking System

-Team Collaboration

-Time Management

-Problem Solving

-Problem Resolution

-Team Oriented

-Organization

-Research

-Customer Service

Education

Argosy University-Washington D.C. Campus, Arlington, VA

MA in Forensic Psychology

GPA 3.8

Completed March 2008

Franklin College, Franklin, IN

BA in Physical Education and Health (K-12) with minors in Coaching and Fitness

Graduated Cum Laude

Completed May 2004

Upper Level Coursework

-Individual Assessment

-Evaluation and Treatment of Offenders

-Maladaptive Behavior and Psychopathology

-Psychology and the Legal System

-Psychology of Criminal Behavior

-Consultation, Triage, and Testimony

-Professional and Ethical Issues in Forensic Psychology

-Research and Evaluation

-History of Interviewing and Interrogation

-Issues in Criminal Profiling

Work Experience

Family Case Manager 2 (2010-present)

-Asses for neglect and abuse of children in Morgan County Indiana.

-Work with families on getting a child back together with their parents.

-Write court reports on family's progress in the CHINS program.

-Preparing evidence for trials for termination of parent's rights.

-Setting up visitation between parents and children.

-Staffing difficult ongoing and assessment cases with my supervisor.

-Assist other staff members with case management tasks.

-Asses for a child's strength and needs through the CANS assessment.

-Ensure that adoptions of children are completed by the local court.

Behavioral Clinician 3 (2008-2010)

Logansport State Hospital-Isaac Ray Treatment Center, Logansport, IN

-Implemented a new legal education class for the patient population on a high security forensic unit.

-Taught mental health patients information about the legal system.

-Designed treatment plans which asses the patient's progress in their legal education classes.

-Worked with members of a treatment team to decide the proper direction of an individual patient's treatment plan.

-Held individual therapy sessions with patients using cognitive behavioral therapy.

-Interviewed new admissions and perform a Mental Status Exam and individual psychological assessments.

-Administered intellectual functioning and competency evaluations.

-Kept timely progress notes on every patient that resides on my ward.

-Met with select group of patient's and assess their needs as they arise as their case manager and document their progress.

Alcohol and Drug Assessor (2007-2008)

City of Greenwood-Adult Probation, Greenwood, IN

-Recommended substance abuse treatment facilities.

-Identified mental health concerns during an assessment.

-Assessed individuals to see if they meet DSM-IV criteria for substance abuse or dependency.

-Documented information during assessments to aide probation officers in proper supervision of clients.

-Assisted other probation officers.

-Communicated with substance abuse providers to ensure proper treatment for each individual client.

Correctional Officer (2006-2008)

Johnson County Community Corrections Center, Franklin, IN

-Monitored daily activities of inmates associated with the facility during the day and night.

-Processed inmates in and out of the facility.

-Handled disciplinary action against unruly inmates.

-Operated tracking technology to monitor daily activities of Home Detention.

-Executed thorough searches through inmate's property to locate contraband.

-Managed cleaning detail for the inmates to keep the facility in running shape.

-Performed random drug screens on offenders.

VOLUNTEER WORK

-Dispersed food to the needy at the Interchurch Food Pantry of Johnson County Inc.

-Dressed up as a Santa Claus and helped raise money for the Omircron Delta Kappa Fundraiser called Clothe-A-Child.

REFERENCES

Kenny Swint

Operations Manager/Johnson County Community Corrections

1071 Hospital Rd.

Franklin, IN 46131

Work: 317-***-****

Zachary Russell

Merit Deputy/Field Officer/Johnson County Community Corrections

1071 Hospital Rd.

Franklin, IN 46131

Cell: 317-***-****

Work: 317-***-****

Niki Dilk

Correctional Officer/Johnson County Community Corrections

1071 Hospital Rd.

Franklin, IN 46131

Cell: 317-***-****

Work: 317-***-****

Angela Edwards

Rehabilitation Therapist 4

1098 S. State Road 25

Logansport, IN 46947

Work: 574-***-****

Joe Watts

Attendant Supervisor/Logansport State Hospital

2020 Westgate Dr.

Logansport, IN 46947

Cell: 574-***-****

Morgana Dalton

Behavioral Clinician 3/Logansport State Hospital

3306 S. Dixon Ln. Apt. 143

Kokomo, IN 46902

Cell: 765-***-****

Tim Templin

Behavioral Clinician 3/Logansport State Hospital

415 11th St.

Logansport, IN 46947

Home: 765-***-****

Contact this candidate