Customer Service High School

Looking for work (Junction CIty KS)

Date: ****-**-17, 11:44AM **************@*****.***

KEITH L GOODNO

*** ***** *** #**

JUNCTION CITY, KS 66441

Phone: 785-***-****

E-mail: ***********@*****.***

OBJECTIVE

My objective is to obtain a position within a company where I can be challenged and grow in skill.

SUMMARY OF QUALIFICATIONS

Computer experience with following software and systems. Experience with microsoft excel, word, access, and powerpoint, experience with google apps, and sysco systems.

WORK EXPERIENCE

TEAM LEAD (7/2011 - 6/2012)

USA Discounters, Junction City, KS

Assisting customers in a retail sales environment.

Responsible for nightly deposits, taking payments and giving change, deposit audits, supervising sales team of up to 8 associates. Coaching, mentoring, and training. Completing monthly schedules, tracking monthly commissions.

Crew Member (5/2010 - 13/2010)

McDonalds, Junction City, KS

Prepare food for customer orders, basic sanitation.

Customer Service Representive (8/2008 - 1/2009)

Alorica, Manhatan, KS

Worked in inbound call center assisting AT&T customers fixing billing issues, providing technical support, processing feature and plan changes on accounts.

Residential Advisor (2/2008 - 8/2008)

Flint Hills Job Corps, Manhattan, KS

Monitored 32-60 students in and outside of there living conditions, acted as a mentor and also as a support figure, conducted monthly inventories on students personal effects, updated student folders, took student off center for various activities upto and including bringing students to wal-mart.

International Supervisor (7/2007 - 2/2008)

Spherion, Junction City, KS

Supervised a team with 20-34 agents, monitored daily work activities, coached and trained agents for sales, customer service and quality purposes, made and ran incentive programs to raise team stats, watched call flow in splits to make sure enough staffing was available, completed weekly team payroll.

Save Team Supervisor (3/2005 - 6/2007)

Empire Today, Junction City, KS

Conducted new hire retention and sales training, supervised a team of twenty two agents and two leads, monitored daily work, coached and developed agent, deligated daily work responsibilities, conducted system audits on work done by agents, completed total hour audits, total revenue saved and gained for corporate office.

EDUCATION

Some High School or less

Kansas City Kansas community college

Kansas City,Ks, KS

August/2001.

High school diploma

Some High School or less

Manhattan Alt. High School

Manhattan, KS

Jan/1998

GED

Some college

Cloud County Community College

Junction City, KS

Applied Sciences.

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