Customer Service Project Manager

Maintenance, Plumber, and Management (Kansas City and surrounding)

Date: 2013-01-03, 8:22PM *****************@*****.***

TROY MILLER

*** ******* **.

Belton, MO, 64012

Mobile: 816-***-****

Email: **************@*****.***

EXPERIENCE

7 Years of Management/Supervisor (Ranging from 4-10 employees)

7 Years in Plumbing repairs, New installations, minor and major repairs, in ground and above ground installations and repairs, full re-pipes. Residential, commercial and multi-family housing settings.

6 Years in Single family, multi-family, and commercial repairs and maintenance.

5 Years in Residential and multi-family rehabs. (Soft remodel)

4 Years in Single family home property management.

5 Years in Bathroom remodels.

Office management, Supply sales and ordering, Problem solving, Time management and consulting.

Also currently enrolled in HVAC courses to further my experience and knowledge.

WORK HISTORY

MRRM Owner

Miller Rehabs and Rental Maintenance 10/2009-Current

Duties include: Building relations through various networking avenues to build and maintain working contracts. Schedule and perform repairs, rehabs, and or management of multiple properties. Rent collections, Property leasing, Evictions if needed, Maintenance logging and scheduling, tasking workers to perform repairs or leasing as needed, and ensuring the continued profitability of the homeowners. Repairs include: plumbing repairs, new plumbing installations, carpentry repairs, lawn care, electrical, painting, drywall repairs, roofing, custom tile work and may other repairs. Researching, and searching for investment properties for purchase and re-sale for profit for private investors. I do operate this company out of my home as an income supplement for my family to live a better quality of life. I do not rely solely on MRRM for employment and or income.

ARROW RENTS Inc. Shawnee, Ks, 913-***-**** Store Manager and Head Mechanic 07/2011

At Arrow Rents I have been tasked with the oversight of 7-10 employees that range from customer service representatives to delivery managers. I ensure that all of the party equipment and tool/heavy equipment that is rented is kept in an operational and safe condition by regular maintenance and the occasional repair or upgrade. I am in charge of building maintenance, setting out daily tasks for certain employees, conflict resolutions, customer service and satisfaction evaluations, office management and ensuring minimal loss and maximum gain for my employer. I came into the company during a troubled time and with a lot of team work and proper guidance I have been able to bring in better profits by lowering cost of operations, and raising income through underused resources and through new I am also in charge of parts ordering, sale item ordering, and outsourcing repairs that would utilize too much in house shop time.

CELTIC PROPERTY MANAGEMENT KANSAS CITY, MO 7/2009 -- 1/2011

Maintenance Supervisor and Project Manager

With Celtic I was tasked with performing a very wide range of repairs and new install work. My main task was the oversight of a 2.5 Million dollar rehab project on an 81 unit apartment complex. Managing 8 employees, material purchasing, logistics, vendor relations, scheduling in house trade specialists, budget management, and tenant relations. I was a very involved manager while with Celtic. I worked along with my 8 employees in the units to repair sheetrock, cabinetry, plumbing, tile work, and electrical. I sat out daily tasks for all of the in house and outsourced employees. I took part in regular meetings with company owners for progress updates and special requests.

I was also a consultant to other locations owned by Celtic for any special projects, or tasks that pertained to plumbing repairs or installations.

Unfortunately the rehab had completed and Celtic decided to continue on with a future that did not require my position. I left the company January of 2011.

SILVER OAKS SENIOR LIVING NEVADA, MO 10/2008-12/2008

MAINTENANCE DIRECTOR

I was tasked with ensuring that the 4 locations were kept up to state and federal guidelines in accordance to assisted living regulations.

I handled emergency maintenance calls, unit updates, grounds work, and monitoring overall living conditions within the building.

I was terminated from Silver Oaks after my locations were underwent very deep budget cuts. My position was outsourced.

PRODUCERS GRAIN CO. ELDORADO SPRINGS, MO 11/2007-11/2008

TIRE AND FUEL SHOP MANAGER / BACKUP DRIVER

Tire repairs and instalations.

Oil sales. (Bulk and Retail)

Fuel sales (Bulk and Retail)

Delivered crop fertilizers, cattle feed, and other agriculture related products.

Drove on and off road class B delivery/application trucks.

US SECURITY ASSOCIATES SPRINGFIELD, MO 08/2007-11/2007

Security Officer (Armed and Unarmed locations)

Secured multiple locations from outside violations.

WILDWOOD COMMUNICATIONS ELDORADO SPRINGS, MO

06/2006-08/2006

TEMPORARY DISC JOCKEY / RADIO PERSONALITY

I filled in temporarily for a co-worker that was out on maternity leave.

I read daily news, weather, and conducted many celebrity interviews on air.

EDUCATION

GED

Nevada Technical College Nevada, MO

REFERENCES

WILL PROVIDE UPON REQUEST TO PROTECT PERSONAL CONTACT INFORMATION OF OTHER.

TOOLS FOR THE TRADE.

I have found that including a general list of tools I own is of some interest to many employers so I've included a list of tools I own below.

General:

Tape measures, hammers, hand saws, wide array of screw drivers, nut drivers etc. . . Many tool boxes and bags organized per trade, including on board truck bed rail boxes so I can safely carry larger amounts of tools and materials with me at all times.

Pipe wrenches, Belt holstered propane torch, Closet auger, pipe cutters, PEX pipe crimping tools, and a few other small miscellaneous items to help with plumbing related tasks.

Air compressor with hoses, trim nailer, Paint sprayer, wide array of paint brushes, rollers, and drop cloths ventilation fan with extended vent line, saw horses, battery powered drills, and 2 miter saws.

Large tile saw and tile tools.

I think this is a good list to get the general idea of what I have in my arsenal of tools and equipment.

Thank you for your time and consideration.

Troy Miller

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