Manager Development
Resume:
Chris Jackson
quality information design for users 227 Pleasant St., Seekonk MA 02771
*******@*****.***
Skills Experience
Knowledge Areas User Experience Manager
Software development InsureMyTrip 4/07-present
lifecycle, Web development, developed new User Experience team of analysts and designers
Information architecture, developed architecture, visual design, and stylesheets for external client sites
User interface design, wrote requirements and designed interfaces for support and administrative tools
Usability, Project
redesigned interfaces and wrote specifications to improve usability and conversions for
management, E-commerce,
high-traffic e-commerce insurance sites, including HTML and CSS development
K-12 and higher education,
Media broadcast systems,
Information Architect
Network technologies
Dynamic Diagrams 10/06-4/07
developed information architecture for global health organization site
Languages
managed several business process mapping projects for major real estate developer
XHTML, HTML, CSS,
created wireframes for information architecture redesign of St. Andrews University website
JavaScript
wrote and designed proposal for the Gates Foundation s agricultural technology website
Web Development
Dreamweaver, Homesite, Information Architect
TopStyle, Notepad Boston University 7/04-10/06
developed information architectures for several prominent portal sites
Graphics wrote content, HTML, and CSS for websites and numerous support pages
PhotoShop, Fireworks, managed projects to deliver university-wide applications on scope and schedule
Visio, Omnigraffle led interface design teams for web-based applications
created requirements documents, wireframes, and functional mockups
Documentation
FrameMaker, PageMaker, Business Analyst
Adobe Acrobat PDF FastChannel Network 2/03-7/04
developed business requirements and interface designs for media distribution systems
Help Authoring and internal enterprise systems
RoboHelp, Doc-to-Help interviewed customers to obtain use-case data
managed online and print documentation set for broadcast video system
Office Productivity interviewed subject matter experts for development and release documentation
Word, Excel, OpenOffice, analyzed SQL query data to produce reports for product development
Access, PowerPoint,
Confluence, SharePoint Technical Writer
Education Networks of America 3/01-2/03
Development introduced Usage-Centered Design process for web-based user interfaces
Visual SourceSafe, CVS, developed client- and web-based help systems with help-authoring tools
SVN, Jira, Mantis, Bugzilla, designed interfaces with HTML, CSS, PhotoShop, and Visio
Microsoft Project
conducted usability tests using paper prototypes
wrote and edited RFP response that won crucial 5-year state contract
Operating Systems
Windows, Macintosh
Senior Technical Writer
mindwrap, inc. (formerly Blueridge Technologies) 12/99-01/01
developed single-source documentation process
wrote user guide and HTML Help system for fax software
wrote user guide for document management software
Education
tested interface designs for usability issues
M.F.A., English
Program Assistant
George Mason University
Vanderbilt University Kennedy Center 9/99-12/99
1998
edited mental health research grant materials for research scientists
B.A., English
University of Massachusetts Technical Writer
1994 Blueridge Technologies (now mindwrap, inc.) 8/98-9/99
wrote task-based user guides for document management system
initiated and produced company style guide
wrote test plans and tested releases
Portfolio Teaching Assistant
George Mason University 8/95-6/98
taught 8 undergraduate courses to about 200 fascinating students
www.chrisjackson.net
managed graduate literary journal and staff
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