Customer Service Assistant

Location:

Toronto, ON, Canada

Posted:

January 02, 2013

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Resume:

Sponsored by

CHRIS CARDE

Edinburgh, Scotland, UKDATE OF BIRTH: October 11, 1974 &#183 CITIZENSHIP: Canadian

******@*********.*****NOTE: NO WORK PERMIT NEED FOR EMPLOYMENT IN THE UK**

STRENGTHS and KNOWLEDGENetworking - Experience with LAN installation and maintenance (including component connections),

Windows NT and Internet Information Server (IIS) installation, TCP/IP protocol set-up, subnetting

and subnetting tables, IP address creation, ftp site set-up, TCP/IP printing, DHCP Servers,

NetBIOS name resolution, and DNS Servers.

C & C++ - Use of control structures, functions, arrays, pointers and strings, classes and

data abstraction, and stream input/output. Programming experience includes business

applications such as point-of-sale, payroll, accounting, directory, and employee information

programs, and scientific applications such as a statistics program for a University of Toronto

professor and colleagues. Compiler experience in Borland C++.

Java - Use of methods, arrays, object-based and object-oriented programming, strings and

characters, graphics, and advanced Graphical User Interface components (GUI). Programming

experience covers primarily business applications such as payroll, pricing, timekeeping,

cashier transactions, and banking programs. Other experience includes programs for statistical

applications, games, and graphic programs such as screen savers. Compiler experience in JDK1.2

and Borland JBuilder 2.0.

Visual Basic 6.0 - Strong knowledge of this language.

Other Languages - Experience with HTML/JavaScript programming to create web pages

(business and personal), and basic knowledge of COBOL.

Hardware - Installation of hard drives, modems, sound cards, network cards, and RAM.

Troubleshooting problems with printing, mouse, lockup and other hardware problems.

Software - Microsoft Word, Excel, and PowerPoint, AutoCAD13, Word Perfect, Lotus1-2-3,

Netscape Communicator, Internet Explorer, and WinZip.

Operating Systems - Windows 3.11, '95, '98, 2000, and NT, DOS, and basic knowledge of UNIX.

EDUCATION01/99 - 05/00: Full-time honour student at Metropolitan Community Colleges, studying

Computer Programming. Completed courses include Advanced C++, Advanced Java, C, C++, Java,

and TCP/IP Networking. Above 80% cumulative average. Current courses include Visual Basic 6.0,

SQL/Oracle, Web Development, and Windows Programming in C/C++.

05/98 - 12/98: Part-time student at Humber College (Canada), studying Computer

Programming.

1993 - Completion of Ontario Secondary School Diploma at Mayfield Secondary School.

WORK EXPERIENCE01/00 - 05/00: Professor's Assistant at Longview Community

College, assisting Mr. T.S. Pennington with his course web sites' maintenance using HTML

and JavaScript. I also update his Java and C++ course material by modifying the layout using

various application skills.

01/99-05/99: Computer Laboratory Assistant at Longview

Community College. Duties included installing and maintaining the college computer network,

troubleshooting various programs for students and professors, email account creation and

set-up, and hardware and software installation.

09/98-12/98: Kitchen Assistant at Pizza Hut. Duties

included food preparation, dish and kitchen maintenance, and customer service.

02/98-09/98: Retail Sales at Games Workshop. Duties

included cashiering, inventory monitoring, product promotion, and store maintenance. Credit

card, cash, and debit experience as well use of computerised accounting machine.

1990-1998: Delivery Driver for Atlantic Bearings and

Drives. Intermittent full and part time delivering of industrial parts to all areas of Metro

Toronto and surrounding cities, as well as rural towns (Milton to Markham). Clean work-related

driving record.

02/97-04/97: Hydrometer Reader with Schlumberger. Duties

included reading and recording hydrometer readings for rural and urban homes in and around

Richmond Hill, Aurora, and Brampton.

09/96-02/97: Retail Sales at Marks Work Wearhouse,

Georgetown. Duties involved customer service, product promotion, cashiering (credit card,

cash, debit), and display maintenance.

REFERENCES AVAILABLE UPON REQUEST*Top*

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