Customer Service Manager

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Chantelle

WilliamsSales & Service

Chantelle Williams

**********@*****.***

**** ******** ****

Baltimore, MD 21239

Cell: 443-***-****

Home: 410-***-****

Objective To secure a full-time permanent position which will allow me opprtunities for advancement..

Experience

October 2005 - June 200

Suntrust Bank Baltimore, MD

Assistant Manager II

In this position I ran a teller window, settled the ATM, audited tellers and the branch, opened personal and business accounts as well as the branch, met sales goals,order and ship cash, account maintenance, train, coach employees, scheduling.

May 2003 - December 2005

Baltimore City Commnity College Baltimore, MD

Work-Study/ Financial Aide Office

In this position I assist students with financial aide applications; check the status of financial aide; book loans; student loans and grants as well as give general information to students while ensuring confidentiality and privacy.

December 2001 - April 2003

Alliance Inc Dundalk, MD

Individual Support Counselor

Advocate for and assist developmentally disabled consumers and their families live and maintain every day life i.e. bathing, dressing, house cleaning, bank accounts, grocery shopping, scheduling appointments for social security, dental, medical. Keeping documentation of all services provided.

April 1997 - April 2003

Citimedia Inc. Baltimore, MD

Customer Service Rep

Data-entry; shipping,tracking and ordering supplies; answering multiple phone lines; ensuring customer first attitude. Implement problem resolution techniques; as well as training new hires using software and application programs.

January 1991 - January 1992

Johns Hopkins Bayview Hospital Baltimore, MD

Office Assistant II

Register patients to emergency room using computer applications i.e. fast track. Complete admissions and check outs; data entry light typing, filing, faxing,patient information and escort, insurance verification, getting medical record numbers for patients and getting referrals.

Education

Dunbar Sr. High, Baltimore,MD Business/ Health June 1991

Baltimore City Community College Surgical Technology / Communication

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