Manager Management
Resume:
Veena Khandke
Email: *********@********.***
Address: **** ***** *********, *** ***
City: Quincy
State: MA
Zip: 02169
Country: USA
Phone: 617-***-****
Skill Level: Director
Salary Range: $150,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Veena Khandke
- -
VEENA KHANDKE
2001, Falls Boulevard, Apt 449 *********@********.***
Quincy, MA 02169 Cell : +1-617-***-****; Residence : +1-617-***-****
Investment Banking /Funds Services Professional
Vice President Back-Office/Middle-Office Operations
Executive Profile
Ambitious Operations Manager with more than 16+ years of management experience in the Financial Services industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth.
Skill Highlights
Leadership/communication skills Efficiency projects
Business operations organization Customer-oriented
Employee relations Client Relationship Management
Core Accomplishments
Productivity & Efficiency
Setting up the 4th hub for the Pricing operations in Manila to achieve the 24*5 service model and create a Self-Resilient structure for the Utility.
Implemented the Unit Processing Time (UPT) model for all processes and access the current capacity and identify inefficiencies. Delivered 4 FTE saves by absorbing the new business.
Successfully implemented the TLM (Transaction Lifecycle Manager), an inter-entity reconciliation platform, for the Credit & Rates products. 26 FTE released in a year on account of productivity benefits.
Achieved 99% reduction in the break rate by pre-identifying the issues and ensuring resolution from the middle-offices.
Six Sigma project on Reducing the Awaiting Response items from 23% to 10%. Represented DBOI in the Six Sigma case study competition conducted by Indian Statistical Institute (ISI) Bangalore.
Six Sigma project for reducing the no of trader errors from 12% to 8%.
Automation of processes to increase STP (Straight Through Processing) rate for all client instructions.
Successfully developed and implemented a new product and system to handle the back-office operations for the SGL transactions done by the client.
Risk & Control
Achieved 100% accuracy levels within 4 months of going live for Agent matching process (Pilot process for DBOI)
Identified Key Risk areas and devised control processes s to mitigate the risk
Created a training forum with a training module for the new joiners and for cross training across the teams. Initiated product and process level training programs
Created an internal audit team with an objective to review the process loopholes and implement appropriate controls to ensure quality delivery to the clients.
Guest Auditor for internal PRR (Process Risk Review) audits. Audited Consumer Banking business groups and identified key risk areas.
Client Relationship Management
Implemented a client review deck for a monthly review of the volumes, KPIs, and process controls with the global counterparts.
Received Star of the Quarter award for the last quarter of 1999 for persistent and timely follow-ups for unresolved objection cases and instructions resulting in the prevention of 9 (nine) buy-ins for the clients trades.
Received Star of the Month award for the month of April 1999 for handling the total conversion process of the clients account and for methodical tracking of interest and redemption cheques.
Mobilized more than 4 crores of funds for the company & handled a live portfolio of around 150 clients
Professional Experience
J.P. Morgan May 08 till Present
Vice President Program Management Office - Funds Services Boston (May 12 Till date)
Program Manager for Fund Accounting Projects
Driving and supporting Operations in various Re-Engg. and Efficiency projects
Vice President Global Pricing Operations, Funds Services (Dec 09 Apr 12)
Responsible for setting up the Global Pricing Operations hub in Mumbai
Creating a Pricing Academy to plug the knowledge gaps and ensure common understanding across sites
Managing the daily KPIs and driving various productivity and quality initiatives
Recruitment and identifying the training needs for the team and development planning.
Liaise with the Risk management team identifying various key risk areas and ensuring appropriate controls and continuous monitoring.
Vice President Internal settlements, Derivative Operations ( May 08 Nov 09)
Responsible for managing the day to day operations of the Internal Confirmations, Inter entity reconciliations and Settlement groups for all asset classes.
Managing the daily KPIs and driving various productivity and quality initiatives
Spearhead the Inter-Entity reconciliation (Transaction Lifecycle Manager TLM) project for all middle offices across all the asset classes.
Identifying the training needs for the team members and development planning.
Liaise with the Risk management team identifying various key risk areas and ensuring appropriate controls and continuous monitoring.
Deutsche Bank Mar 06 till Apr 08
Assistant Vice President - Transaction Management Group (May 07 Apr 08)
Managing the day to day operations of the various functions in TMG (Pricing, Equity Issuance, Trade support, Reconciliations).
New process migrations and ensuring all benchmarks (SLA) are always met with
Driving various process improvement initiatives and Six Sigma projects.
Identifying the training needs for the team members and development planning.
Assistant Vice President - Securities Operations (Mar 06 Apr 07)
Managing the day to day operations of the agent matching unit ensuring all the benchmarks (SLA) with the client are always met with
Driving various process improvement initiatives in the unit.
Identifying the training needs for the project members and capacity planning,
Recruitments and Team management
Citigroup Aug 98 till Feb 06
Manager Technology SBU (Mar 04 Feb 06)
Drive various VnV projects for the Corporate and Consumer sectors of Citigroup.
Senior level presentations for business developments and awareness
Budgeting and meeting revenue targets
Identifying the training needs for the project members and dynamic capacity planning,
Handling the various internal and external Risk audits and ISO.
Unit Manager - Forex & Instructions Unit (Citibank Custody - Jul 01 Mar 04)
Handhold the day-to-day activities within the units
MIS reporting & System developments
Laisoning with SEBI & RBI and streamlining the regulatory reporting.
Managing queries from SEBI, RBI and ED (Enforcement Directorate)
SPOC for Certified Public Accountant (CPA) appointed by the clients
Officer in Charge (OIC) - Debt Operations (Citibank Custody Nov 00 Jun 01)
Handhold the back-office operations of the debt market trade settlements for the client.
Reporting of the forthcoming the corporate actions expected on the clients investments
Liasoning with the registrars and the company to ensure prompt receipt of securities and receivables due on the client investments.
Customer service officer - CSU Unit (Citibank Custody Aug 98 Oct 00)
Timely account updation and maintenance, query resolution and cash flow reporting.
Follow up with the companies/registrars for registered securities that have been purchased by the client.
Follow up with brokers for rectification of objected securities.
Ion Exchange Finance Ltd. Jun 96 to Jul 98
Sr. Executive - Business Development
The job responsibilities included advising the High Networth individuals, Senior Corporate Citizens, Small to medium sized corporate on the various investment avenues with the focus on marketing the financial products of Ion Exchange Finance Ltd. Training and managing a team of 4 management trainees.
Education
Treasury & Forex Management
The Institute of Chartered Financial Analyst of India - Hyderabad, 2002
Master of Management Studies. (M.M.S.)
University of Mumbai, India 1996
Major: Finance
Bachelor of Engineering (B.E.)
University of Mumbai, India 1993
Major: Electronics
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