Customer Service Design

CAROL B. HANSEN

************@*****.***

SKILLS

Java, SQL, Python, XML, HTML/CSS, GitHub, Eclipse, Drupal, Gimp, ArcGIS, Google Maps, Filezilla

CMS/CRM Experience, Customer Service and Management Experience, Spanish speaker

EDUCATION

Northeastern Illinois University Chicago, IL

Graduated: May 2012

Bachelor of Science in Computer Science

GPA 4.0/4.0, Summa Cum Laude

DePaul University Chicago, IL

Graduated: June 2008

Bachelor of Arts in International Studies

GPA 3.3/4.0, Dean s List Achievement

PROFESSIONAL EXPERIENCE

Software Developer Intern Chicago, IL

Google Summer of Code OSGeo (uDig and Neo4j) Summer 2012

Enable uDig users to plot shortest-path routes of OpenStreetMap (OSM) data by developing an importer

using the Neo4j-Spatial graphical database API. Code: https://github.com/GretaCB/Routing-Project

GIS Intern Chicago, IL

City of Evanston Water Utilities Department December 2011 May 2012

Create datasets based on archived data and make spatial edits based on CAD drawings, using ArcGIS

Design map series for field use, complete data quality checking, and design graphs for the annual report

Web Programmer Intern Chicago, IL

Celtic Marketing August 2011 January 2012

Update client websites; Manage the back-end of custom CMS; Monitor web server and host accounts

Compose instruction documents and backup file protocol for the launch of the new Digital Department

Work with Design team and Account Executives to ensure website functionality that meets client objectives

GIS/Web Intern Chicago, IL

Metro Technology Laboratory and Environmental Analysis Inc. January 2011 May 2011

Design and develop the company website: http://www.metrotechlab.com

Develop a beta database of Chicago-area LUST sites, utilizing ArcGIS and data mining SHP/KML files. This

database enabled the firm to make internal assessment of soil sample locations, saving them time and cost

VOLUNTEER EXPERIENCE

ESL Tutor Chicago, IL

Albany Park Community Center (APCC) June 2012 Present

Plan and implement one-on-one English tutor sessions with adults, focusing on their needs and goals

Volunteer Chicago, IL

Alderman Bob Fioretti 2nd Ward July 2008 August 2011

Update web content using WordPress; Create PowerPoint presentations for annual Town Hall Meetings

Band Coach Chicago, IL

Girls Rock! Chicago August 2008

Empower young girls through music and self-expression; Assist in songwriting and performance

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