Manager Customer Service
Resume:
Heber Dotson
Email: *********@********.***
Address: **** ********** **
City: Houston
State: TX
Zip: 77048
Country: USA
Phone: 281-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Heber T. Dotson
***********@*********.***
Career Objective:
To add value and outstanding leadership in management by building a team of industry leaders who promote honesty, integrity, safety, and fairness in the work place, while providing outstanding customer service and support.
Management Experience:
7/2009 - Present World PAC Houston, TX
Store Manager
* Promoted to store manager and assigned to a store in the Southwest Region (Houston, TX)
* In less than two years I have increased profits and revenue by 15%; cut losses and damages
* Successfully manages and provides ongoing training for nineteen employees
* Creates weekly plans for development of team, resources and equipment
* Prepares annual operational budget
* Conducts interviews, hires, and provides ongoing training for associates
* Adheres to all World PAC operational procedures
02/2007- 7/2009 World PAC Marietta, GA
Assistant Manager
* Assisted manager in the organization of product, personnel, and logistical product outcomes
* Prepared written memos to management and employees to detail expectations and outcomes
* Effectively managed company resources to accommodate transportation and delivery to customers
* Conducted warehouse, product and vehicle inspections to insure company compliance
* Followed and promoted the philosophy of the store manager
09/2003- 12/2006 Carroll Tire Company Gainesville, GA
Assistant Operations Manager
* Warehouse management, operations, and logistics experience with Carroll Tire Company
* Processed/warehoused/shipped Firestone, Denman, Sumitomo, Michelin, BF Goodrich, Uniroyal, Yokohoma and private brands for tire retailers in the Northern Georgia/Southern Carolina Region
* Supervised a team of ten employees
* Inspected products or materials for damage, defects, or shortages
* Trained and supervised drivers; reviewed GPS reports of route activity
* Insured compliance with all OSHA, DOT, and other Federal, City and State regulations
* Responsible for posting job opportunities, defining responsibilities, and hiring, and team training
* Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss reporting
12/2002- 9/2003 EFC International Alpharetta, GA
* Warehouse Manager- opened warehouse facility; stocked and organized inventory
* Created manageable inventory procedures using UPS data tracking system
* Responsible for shipping and receiving over 1 million dollars in warehouse product
* Fork Lift Operator; Equipment maintenance
Certificates of Completion:
* Firestone University Product & Sales Training 3/2006
* E-learning Product Expert Course-Michelin North America 1/2006
* 5 Michelin Certifications/Trainings: World of Tuners, The Market, All About Tuning, Michelin Harmony, High Performance Seminar 2005-2006
* Technology Experience: Excel, Microsoft Word, SAP, AS400
References Available Upon Request
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