Project Manager Customer Service

SUMMARY

Carol Rhea has over ** years of experience in a variety of public and

private sector planning positions. Her areas of specialty include

planning, group facilitation, ordinances and regulations, board

training, permitting, code enforcement, and customer service. Carol

spent more than fifteen years working in municipal, county, regional,

and state government, managing increasingly complex programs

involving current and long range planning, community development,

code enforcement, building inspections and solid waste. Carol is

serving her second term as the Region II Director (2004-2012) on the

American Planning Association Board of Directors. She has spoken

on a variety of planning and ordinance related topics at conferences

CAROL A. RHEA, AICP

sponsored by the American Planning Association and many of its

PARTNER

chapters, the North Carolina League of Municipalities, the National

League of Cities, the North Carolina Bar Association and numerous

YEARS OF EXPERIENCE

other professional organizations and governmental units. In addition

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to being a certified planner, Carol is also a NC Low Impact

Development Certified Professional.

EDUCATION

Master s Degree in

PROJECT EXAMPLES

Geography,

UNC Charlotte Project Manager/Principal Planner, Town of Red Cross, NC Land

Development Plan and Zoning Ordinance Update

Bachelor s Degree in Earth

Project Manager/Principal Planner, Town of Bermuda Run, NC

Science,

Planning Program Creation

UNC Charlotte

Project Manager/Principal Planner, Town of Huntersville, NC

Annexation Feasibility Report

AFFILIATIONS AND

CERTIFICATIONS Project Manager/Principal Trainer, Town of Lexington, SC

Customer Service Training

American Planning

Association Board of Project Manager/Principal Planner, City of Gastonia, NC

Directors Customer Service Audit.

American Institute of

EXPERIENCE

Certified Planners

Partner, Orion Planning Group, Shelby, North Carolina 2010 -

NC LID Certified

Professional, #061 Full service planning firm including comprehensive planning,

housing, transportation, planning process, and urban design.

NC Chapter of APA

President, Rhea Consulting, Shelby, North Carolina 2001 -

SC Chapter of APA

Planning consulting firm whose mission is to provide the highest

Site Visitor, Planning quality professional service to local governments in North and

Accreditation Board South Carolina. Areas of specialty include planning, group

facilitation, ordinances and regulations, board training,

permitting, code enforcement, and customer service.

Assistant Director, Planning and Development Services, York County,

South Carolina 2008 - 2009

Responsible for the daily administration of planning, zoning,

building inspections and customer service divisions. Program

responsibilities included comprehensive and long range planning,

open space and transportation planning, zoning code

administration, code enforcement, building inspections,

permitting, and site plan review. Successes include the

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establishment of a customer service center, creation of a plan

check and presubmittal meeting process, organization of workload

items, creation of work plans and performance measures, and

meeting budgetary goals and guidelines. Supervised forty-three

COMMUNITY INVOLVEMENT

employees and administered an annual budget in excess of $6.7

Historic Shelby Foundation

million.

Board of Directors, 2001-

2007 Director, Planning and Development, City of Monroe, North Carolina

1996 - 2001

Shelby Planning and

Zoning Board, 2004-2007 Department head position. Responsible for administering

planning, community development, code enforcement, building

Shelby Strategic Growth

standards, and solid waste programs. Lead staff for the technical

Plan Committee, 2004-2005

review committee and city council subcommittees on annexation,

transportation, land development, environment and water

resources, and community development. Responsible for

CONTACT INFORMATION

providing staff assistance at meetings of the City Council, Planning

Office: 704-***-****

Board, Board of Adjustment, Historic District Commission, and

Cell: 704-***-**** Tree Board. Served as the subdivision administrator, zoning

*****@******************.*** administrator, floodplain administrator, watershed administrator,

and housing hearing officer. Successes include the establishment

www.orionplanninggroup.com

of an effective minimum housing inspections program, creation of

a building inspections program, and creation of the city s first land

development plan. Supervised twenty-one positions and

administered a budget in excess of $2.5 million.

Community Development Planner, NC Department of Commerce,

Division of Community Assistance, Winston-Salem, North Carolina

1987 1996.

Responsible for providing technical assistance to local

governments in the fields of community development, land use

planning, public management, and economic development.

Successes include the creation of the Yadkin-Pee Dee Lakes

Project and helping to shape the state water supply watershed

protection program to respond to local government needs,

concerns, and constraints.

Regional Planner, Southwest Florida Regional Planning Council, Fort

Myers, Florida 1985 - 1987

Responsible for reviewing and commenting on federal mining

proposals, preparing regional and local government comprehensive

plans, and conducting public workshops. Successes include the

development of computer applications for database management,

regional land use mapping, and training and monitoring assistants

and interns.

POST GRADUATE COURSEWORK

Introduction to LID/LEED, NC State University, 2011

Integrating LID, LEED and Policy, NC State University, 2011

The Disney Approach to Quality Service, Disney Institute, Walt

Disney World, 2000

Resolving Public Disputes, School of Government, UNC Chapel

Hill, 1999

Municipal Administration, School of Government, UNC Chapel Hill,

1997

Group Facilitation and Consultation, School of Government, UNC

Chapel Hill, 1993

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