Customer Service Representative

Traci Brossart

Email: *********@********.***

Address: ** ****** *****

City: Benson

State: NC

Zip: 27504

Country: USA

Phone: 301-***-****

Skill Level: Entry

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Traci Brossart

Address: 81 Tarpon Drive, Benson, North Carolina 27504

Phone: 301-***-****

E-mail: *********@********.***

Success-driven and skilled professional who embraces

diversity and thrives in complex challenges, with the

ability to increase productivity utilizing strong

background in providing instructions, designing

programs, advocating, and strategic coaching. Powered

with expertise in developing an intuitive connection

with individuals as well as in coordinating programs

and identifying appropriate plans to achieve desired

objectives. In pursuit of a career to continue

demonstrating outstanding work ethic, management of

various programs, program development, and team-

building skills to lead a group of individuals toward

a common goal.

Education

Master of Arts in Counseling and Personnel Services

University of Maryland College Park

College Park, MD

Bachelor of Arts in Psychology

University of Maryland Baltimore County

Catonsville, MD

Career Overview

Counseling and Care Administration

Capitalized on industry knowledge in counseling

families and individuals; developed a plan, along with

behavioral goals, for the counseling process

Proficiently handled intake interviews and counseling

assessment forms

Conducted extensive assessment in creating contingency

plans to achieve desired goals in the counseling

process

Closely monitored and reviewed progress of clients to

determine whether terminating a session would be

necessary

Registration and Orientation

Facilitated orientation to incoming students on

resources for the library and databases available to

them for research purposes

Administered registration of students for classes,

along with the verification of student attendance for

loans and other governmental agencies and

documentation for admittance eligibility

Teaching and Mentoring

Competently taught classes in the absence of teachers,

strictly following teaching plans and directing

students on instructions on assignments

Organized daily schedule of activities for children;

closely monitored their behavior and informed the

parents on their children`s behavior throughout the

day

Rendered assistance to students and teachers in

research for papers and classroom activities

Problem Resolution

Provided operative resolution to customer concerns and

issues when necessary

Events Organization and Management

Encouraged various organizations to participate in the

worksite program through close collaboration

Engaged in diverse activities and events, including

walk-a-thons and charity drives, while also ensuring

the active involvement of juveniles

Technical Skills

Conceptualized and developed a survey instrument that

was distributed to the participating organization

regarding their needs

Utilized Follett Application Services in circulating

books in library system; entered new materials into

library system and ran reports for library use

Work History

Professional Experience

Cashier

Carlie C`s IGA

Garner, NC

2012

Present

Teacher

Klassy kids Child Enrichment Center

Garner, NC

2012

Customer Service Representative (Seasonal

Best Buy

Garner, NC

2011

2012

Librarian / Substitute Teacher

Saint John`s Catholic Prep

Greenbelt Cares Youth Service Bureau

Greenbelt, MD

1989

1990

Social Worker

Springfield Hospital Center

Sykesville, MD

1984

Activities Coordinator

Summit Nursing Home

Catonsville, MD

1984

Assistant, Juvenile Services

District Courthouse Multi-Service Center

Catonsville, MD

1983

Activities

The Civitan Club

Garner, NC

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