Customer Service Manager

David Derby

Email: *********@********.***

Address: *** ******** *****

City: Arlington

State: TX

Zip: 76006

Country: USA

Phone: 817-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David D. Derby

519 Sunlight Drive Arlington, Texas 76006

817-***-**** (Home)

817-***-**** (Cell)

*********@********.***

OBJECTIVE A Management position with an opportunity for Advancement.

Station or regional operations

PROFILE

Extensive background in ground activities of airline operations. Supervised Fleet Service and interacted daily with the FAA, TSA and contractors. Skilled in troubleshooting and problem resolution. Trained Fleet Service clerks in the operations of American Airlines including all FAA, TSA and company procedures.

EMPLOYMENT

American Airlines DFW Airport, Texas

1984-2012

Customer Service Manager July 23,2010

Manage Operations of the D Terminal baggage system.

Responsible for 80 Fleet Service Clerks who handle all connecting baggage for American Airlines.

Oversee that the baggage system is maintained and operating to insure sortation and delivery of all baggage destined for American Airlines flights.

Manage the operation of 9 gates.

Insure workforce is in compliance with all American Airlines policies and procedures.

Zone Coordinator

Responsible for all ground operations of up to 12 gates.

Assign personnel to assist gate crews to help with any assignment that will ensure on time departures.

Training Crew Chief

Responsible for all training requirements for the 2600 Fleet Service Clerks stationed at DFW.

Qualified Equipment Trainer for all equipment used in the operations at DFW including Deicing, Wide body and Narrow body operations.

Qualified Deicing Instructor

Qualified Dangerous Goods Instructor

Qualified Hazard Awareness Instructor

RECOGNITION

Everglades University

Deans List. Graduated Summa Cum Laude.

Education

Everglades University, Boca Raton FL.

Bachelor of Science Degree in Aviation Management

References

Available upon request

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