Information Technology Maintenance
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Andrew Jackson
E-mail: mailto:dorkmeisterx69@gmail.comdorkmeisterx69
@gmail.com
Minneapolis MN, 55413
Phone: 651-***-****
Experience
Knowledge Management * SharePoint Designer * November 2008 * January 2010 Basra, Iraq
Minnesota Army National Guard * Operation Iraqi Freedom
Diagnose and troubleshoot SharePoint related issues timely and efficient in support of a 1000+ users.
Leveraged organic SharePoint configuration and designer capabilities to deliver practical solutions matched to warfighter specifications to expose time-critical and mission-relevant information.
In depth experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and/or Business Intelligence Operations.
Evaluate, select and articulate product strategies between MOSS 2007, WSS 3.0 and Microsoft Office Forms Server 2007.
Experience with Microsoft Office InfoPath Forms Services, experience with SharePoint Templates (Application Templates, Master Pages, Role-Based Templates, and the Community Kit for SharePoint).
SharePoint architectural design, Web Parts development, server installation, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations.
Building/designing sites, custom workflows and lists (Mainly with out of box SP features), along with providing relative subject matter expert advice.
Process improvement and document organization skills.
Generating of wireframes, interactive mockups, and compile into a design document.
Training thousands of users on building and customization of SharePoint lists, libraries, sites, workspaces, and web parts, while providing expert advice on SharePoint best practices.
Enabling information flow and dissemination of information to major War Fighters.
Tek Systems / IBM
AmeripriseJune 2008October 2008 Minneapolis, MN
Deskside Support
Diagnose and troubleshoot Information Technology issues to ensure proper information dissemination and flow.
Install/Setup new or existing workstations, both laptops and desktops.
Install/Setup new and existing users.
Manage workload, and optimize performance in order to meet service level agreement standards.
Provide support for thousands of Dell and Lenovo machines and users.
HP Printer preventative maintenance and support.
Remote desktop support to provide timely resolution of issues.
Tek Systems / Target * CSC Specialist
February 2008April 2008 Brooklyn Park, MN
Client Support Center Specialist
Diagnose and troubleshoot Information Technology issues.
Over the phone support in order to provide immediate resolution or escalation of issues.
Dedicated remote desktop support.
Facilitate issues through proper escalation procedures.
Document all calls within the HPSD and Remedy ticket tracking system.
Military Experience
Information Technology Specialist
June 2007Present Rosemount, MN
Minnesota Army National Guard
Identifying computer-user problems and coordinating to resolve them
Worked with Microsoft Windows 2000, XP SP2, Vista, Exchange, and Server 2003/2007.
Supporting Dell Laptops and computers for hundreds of users on both classified and unclassified networks.
Installing, configuring and monitoring local and wide-area networks, hardware and software.
Compiling, entering and processing information.
Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting.
Constructing, editing and testing computer system programs.
Conducting data system studies and preparing documentation and specifications for proposals.
Assisting in the design, preparation, editing and testing of computer programs.
Configuring information-processing equipment.
Performing senior operator and systems administrator duties on assigned computer systems.
Assisting less experienced soldiers in the installation and maintenance of information-processing equipment.
Writing, analyzing, editing, testing and modifying computer programs.
U.S. Army Signal School
June 2007November 2007 Fort Gordon, GA
Information Technology Specialist
* 21 Weeks
Completed 21 week resident course at Ft. Gordon at their Information Technology School.
Secret Security Clearance.
Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
Performs input/ output data control and bulk data storage operations.
Transfers data between information processing equipment and systems.
Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
Restores equipment to operation by replacement of line replaceable unit (LRU).
Installs, operates, and performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices.
Drafts associated technical documentation for program reference and maintenance purposes.
Modifies existing application packages using application and operating system software and appropriate computer language commands and files.
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