Customer Service Sales

Mark J. Wallace

I am a motivated college senior seeking a position within the Business

Computer Information Systems industry. The most appealing position

972-***-**** would be one where business problems and IT solutions intersect and

************@**.***.*** that offers real world challenges and experiences. Military discipline and

outstanding academic performance show my ability to contribute to an

organization s goals while gaining valuable knowledge and experience

in the process.

SUMM ARY OF SKILLS

Work experience in various areas involving customer service, sales, leadership, training,

problem-solving, collaboration, developement and analysis

Working experience in JAVA, COBOL, HTML, IBM SYS/Z, JCL, SQL, CSS, C#, AutoIt

Skilled in use of Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access, Project)

Proficient in Adobe Creative Suite (Photoshop, Acrobat, Premiere, Illustrator, InDesign)

Familiar with system development methologies, SDLC, BPM, DFD, Use-Cases

AWA R D S & M E M BE R S H I P S

University of North Texas Dean s List Fall 2011 & Spring 2012

Student Association for Information Systems (AIS) at University of North Texas - Member

Awarded Joint Service Commendation Medal by National Security Agency

Recognized twice as an Honor Graduate during military career

EMPLOYMENT

2012 - Present USAA, San Antonio, TX

Business Applications Support/IT Apprentice

Developed software to run in IBM Sys/Z mainframe environment

Modified production jobs to meet compliance and regulatory standards

Managed software developement projects from analysis through implementation

Utilized agile development methodologies to develope process automation software

2010 - 2012 Starbucks, Irving, TX

Barista

2005 - 2009 United States Air Force, Buckley AFB, CO

Journeyman Signals Analysts

Gained Top Secret (TS/SCI) security clearance

Consistently exceeded expectations, earned maximum score on every supervisor review

Supervised a six member, multi-organization team, processing and reporting COMINT

Compiled real-time data into highly perishable information to support theatre of operations

Utilized various databases to ensure accurate and timely dissemination of information

Trusted as lead operator and instructor for the site s highest priority mission, Combat

Search and Rescue (CSAR)

E D U C AT I O N

2010 - Present University of North Texas, Denton, TX 2009-2010 North Lake College, Irving, Texas

Business Computer Information Systems, B.S. Liberal Sciences, A.S.

(in progress) Final GPA 3.8

Current GPA 3.8

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