Customer Service High School

MARCUS M. WRIGHT

Email: ********@**********.***

Address:

City: LANCASTER

State: CA

Zip: 93535

Country: USA

Phone: 323-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Looking to join a company that provides a High-energy Customer Service position focused on promoting customer satisfaction through exceptional service.. Ability to work in a fast past environment, quickly assist customers inquiries with accurate information and knowledge that meets high quality productivity Performance typing (84) wpm, excellent verbal skills, and telephone etiquette Self-starter, ability to work independently and exercise initiative knowledge of brands and the promotions offered. Knowledge of all computer applications, troubleshoot all computer related devices (video, sound, modem, printers, scanners, camera, and etcetera.) Have the ability to research and work through problems quickly while providing accurate information in a time manner. Courteous and professional with a great sense of humor

Educational Background:

High School Dipolma from Locke High School, Inglewood CA 1/2001 to 6/2002 (General Education)

Job History / Details:

Summary

Looking to join a company that provides a High-energy Customer Service position focused on promoting customer satisfaction through exceptional service..

Ability to work in a fast past environment, quickly assist customers inquiries with accurate information and knowledge that meets high quality productivity Performance typing (84) wpm, excellent verbal skills, and telephone etiquette Self-starter, ability to work independently and exercise initiative knowledge of brands and the promotions offered. Knowledge of all computer applications, troubleshoot all computer related devices (video, sound, modem, printers, scanners, camera, and etcetera.) Have the ability to research and work through problems quickly while providing accurate information in a time manner. Courteous and professional with a great sense of humor

Highlights

Advanced mathematical aptitude

Superior communication skills

Cheerful and energetic

MS Office proficient

Flexible scheduling

Effective team player

Staff training and development

Resolution-oriented

Dependable and reliable

Accomplishments

Winner of the "Starwood Top Seller Employee of the Quarter Award, 2012.

Named Associate of the Quarter for exceeding all customer service goals.

Reduced number of guest complaints by 89 percent.

Experience

June 2010 to Current

Starwood Hotels Lancaster, CA

Platinum Concierge

Assist callers with questions, concerns and resolve escalations.

Provide support handling with customers award points.

Solicit and give knowledge on our hotels for guest stays.

Customer liaison.

July 2007 to May 2010

Delta Airlines Inc Los Angeles, CA

Ramp Agent/Baggage Handler

Operate round support such as tugs, conveyor belts, and tow tractors.

Lift, load, unload, and transport baggage, mail and cargo to and from aircraft.

April 2005 to September 2008

SwissPort Corp Inglewood, CA

Ramp Agent /Baggage Handler

Operate round support such as tugs, conveyor belts, and tow tractors.

Lift, load, unload, and transport baggage, mail and cargo to and from aircraft.

Education

2002 Locke High School,

High School Diploma General Education

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