BEFORE Sample Resume

JOSEPH L. MANAGER

*** *-**** **

Baltimore MD 21218

abp310@r.postjobfree.com

555-***-****

PROFESSIONAL PROFILE

Thirteen years working as an auto body technician, completing all aspects of the repair process,

from refinishing to rebuilding of total loss vehicles. I was often called into other shops to assist

in frame repairing beyond the capability of their own personnel.

Seven years in auto body shop management, included ownership and operation of own

business, with a personnel staff of three. Management of a dealership body shop, with a staff

of thirty one, in which I was responsible for the implementation of a workflow system, tracking

and controlling the repair process to ensure an expedient repair, while allowing a readily

available status to the customer at all times. My responsibilities included payroll, accounts

receivable, supply and equipment purchasing, sales customer satisfaction and the hiring of all

shop personnel.

Seven years experience with appraisal and insurance companies, investigating cause and

liability, determining fair settlements for repair or replacement for home, auto, heavy

equipment and commercial. I was responsible for site investigation, statements, personal injury

photos and negotiating fair settlements for all parties.

PROFESSIONAL EXPERIENCE

Company-name1 777 A-road, A-city, MD

Body shop manager 2010 to present

Company-name2 444 A-road, A-city, MD

Production manager 2010

Company-name 3 333 A-road, A-city, GA

Auto body technician 2007-2010

Company-name 4 111 A-road, A-town, GA

Auto Body Technician 2004-2007

Company-name 5 999 A-road, A-city, GA

Shop Foreman 2002-2004

Company-name 6 A-city, VA

Shop Manager 1998-2000

EDUCATION AND TRAINING

Damage appraiser for automobiles, New Jersey, West Virginia ( not current)

I-car gold certification

Measuring systems car liner, shark, genesis.

Maryland state policy and law training insurance division

Welding certification

REFERENCES

Person1 555-***-**** Auto body technician

Person2 555-***-**** Auto body technician

Person3 555-***-**** Painter

Person4 555-***-**** A-large-automotive-group

AFTER Sample Resume

Joseph L. Manager

642 A-road Road Baltimore, Maryland 21218 555-***-**** abp310@r.postjobfree.com

Collision center manager with decades of auto-repair experience, and a demonstrated

record of quality, production, and process improvement

Summary

Broadly skilled manager, experienced with payroll, accounts receivable, supply and equipment

purchasing, sales, customer service, hiring, performance coaching, firing, and more.

Expert at staffing, as demonstrated by many examples of selecting the right people for the right job.

Excellent problem solver, with particular expertise managing irate customers until satisfied .

Employment

Company-name1, A-city and Another-city, MD 2010 Present

Collision Center Manager, Production Manager (first six months)

Inherited a division with a monthly average of $95K gross and $10K policy loss; within six months,

produced a monthly average $100K to $125K gross and less than $500 policy.

Developed a workflow repair-tracking system using Google Docs that provided instant status for

customers; the Company VP implemented the system in all four shops, and Geico gave high praise.

Earned 50% profit on materials.

Company-name3, A-city, GA 2007 2010

Auto Body Technician

Turned an average of 88 hours a week.

Company-name4, A-town, GA 2004 2007

Auto Body Technician

Company-name5, A-town, GA 2002 2004

Auto Body Technician & Shop Foreman

Hired, coached, and managed a staff of 5 helpers without any direction from upper management.

Another-company-name, Richmond, VA 2000 2001

Collision Center Manager

Company-name6 (Owning-automotive-group), Reston, VA 1998 2000

Collision Center Manager

Additional Experience:

Body Shop Production Manager of more than 30 employees, for names-of-two-auto-companies

Principal Appraiser, Adjuster, Field Appraiser, Aircraft Mechanic

Education

Maryland state policy and law training insurance division

U.S Air Force

Completed flight school and became a helicopter mechanic

Promoted to E6 officer

Received the Medal of Valor and Purple Heart

References Available Upon Request

Contact this candidate