BEFORE Sample Resume
JOSEPH L. MANAGER
Baltimore MD 21218
***********@*****.***
PROFESSIONAL PROFILE
Thirteen years working as an auto body technician, completing all aspects of the repair process,
from refinishing to rebuilding of total loss vehicles. I was often called into other shops to assist
in frame repairing beyond the capability of their own personnel.
Seven years in auto body shop management, included ownership and operation of own
business, with a personnel staff of three. Management of a dealership body shop, with a staff
of thirty one, in which I was responsible for the implementation of a workflow system, tracking
and controlling the repair process to ensure an expedient repair, while allowing a readily
available status to the customer at all times. My responsibilities included payroll, accounts
receivable, supply and equipment purchasing, sales customer satisfaction and the hiring of all
shop personnel.
Seven years experience with appraisal and insurance companies, investigating cause and
liability, determining fair settlements for repair or replacement for home, auto, heavy
equipment and commercial. I was responsible for site investigation, statements, personal injury
photos and negotiating fair settlements for all parties.
PROFESSIONAL EXPERIENCE
Company-name1 777 A-road, A-city, MD
Body shop manager 2010 to present
Company-name2 444 A-road, A-city, MD
Production manager 2010
Company-name 3 333 A-road, A-city, GA
Auto body technician 2007-2010
Company-name 4 111 A-road, A-town, GA
Auto Body Technician 2004-2007
Company-name 5 999 A-road, A-city, GA
Shop Foreman 2002-2004
Company-name 6 A-city, VA
Shop Manager 1998-2000
EDUCATION AND TRAINING
Damage appraiser for automobiles, New Jersey, West Virginia ( not current)
I-car gold certification
Measuring systems car liner, shark, genesis.
Maryland state policy and law training insurance division
Welding certification
REFERENCES
Person1 555-***-**** Auto body technician
Person2 555-***-**** Auto body technician
Person3 555-***-**** Painter
Person4 555-***-**** A-large-automotive-group
AFTER Sample Resume
Joseph L. Manager
642 A-road Road Baltimore, Maryland 21218 555-***-**** ***********@*****.***
Collision center manager with decades of auto-repair experience, and a demonstrated
record of quality, production, and process improvement
Summary
Broadly skilled manager, experienced with payroll, accounts receivable, supply and equipment
purchasing, sales, customer service, hiring, performance coaching, firing, and more.
Expert at staffing, as demonstrated by many examples of selecting the right people for the right job.
Excellent problem solver, with particular expertise managing irate customers until satisfied .
Employment
Company-name1, A-city and Another-city, MD 2010 Present
Collision Center Manager, Production Manager (first six months)
Inherited a division with a monthly average of $95K gross and $10K policy loss; within six months,
produced a monthly average $100K to $125K gross and less than $500 policy.
Developed a workflow repair-tracking system using Google Docs that provided instant status for
customers; the Company VP implemented the system in all four shops, and Geico gave high praise.
Earned 50% profit on materials.
Company-name3, A-city, GA 2007 2010
Auto Body Technician
Turned an average of 88 hours a week.
Company-name4, A-town, GA 2004 2007
Auto Body Technician
Company-name5, A-town, GA 2002 2004
Auto Body Technician & Shop Foreman
Hired, coached, and managed a staff of 5 helpers without any direction from upper management.
Another-company-name, Richmond, VA 2000 2001
Collision Center Manager
Company-name6 (Owning-automotive-group), Reston, VA 1998 2000
Collision Center Manager
Additional Experience:
Body Shop Production Manager of more than 30 employees, for names-of-two-auto-companies
Principal Appraiser, Adjuster, Field Appraiser, Aircraft Mechanic
Education
Maryland state policy and law training insurance division
U.S Air Force
Completed flight school and became a helicopter mechanic
Promoted to E6 officer
Received the Medal of Valor and Purple Heart
References Available Upon Request