Manager High School

Jorge Figueroa

Email: ********@*****************.***

Address:

City: Perth Amboy

State: NJ

Zip: 08861

Country: USA

Phone: 732-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Dispatch Manager with over 20 years of solid leadership and relationship-building skills. Excellent experience within the tri-state region. Driven to transform high-potential staff into outstanding and productive leaders by . Disciplined and diligent with strong written and oral communication skills. Highly motivated in achieving efficiency, profitability, and ensuring a positive relationship with both the customer and staff. Enjoys partnering with a company and contributing to their growth and success.

Educational Background:

High School Dipolma from Grover Cleveland H.S., Queens NY 1/2001 to 6/1988 (Education)

Job History / Details:

Executive Summary

Experienced Dispatch Manager with over 20 years of solid leadership and relationship-building skills. Excellent experience within the tri-state region. Driven to transform high-potential staff into outstanding and productive leaders by example. Disciplined and diligent with strong written and oral communication skills. Highly motivated in achieving efficiency, profitability, and ensuring a positive relationship with both the customer and staff. Enjoys partnering with a company and contributing to their growth and success.

Core Qualifications

Operations management

Staff development

Supervision and training

Sound judgment

Strong organizational skills

Seasoned in conflict resolution

Focused on customer satisfaction

Computer-savvy

Professional Experience

February 1992 to November 2012

Urban Express Elizabeth, N.J.

Dispatch Operations Manager

Managed team of 12 dispatchers and 80 drivers. Recruited, hired and trained dispatchers and drivers. Specialized in white glove service. Identified inefficiencies and made recommendations for process improvements. Monitored project schedules for prestigious accounts. Oversaw scheduling for the day-to-day activities of transportation employees. Established transportation cost standards and economical shipping practices. Monitored department performance data to identify and avoid potential risks. Forecasted manpower requirements based on daily workload and company targets. Contacted customers prior to delivery to confirm and coordinate delivery times. Approved payroll and made adjustments when needed.

Education

1988 Grover Cleveland H.S. Queens, N.Y.

High School Diploma

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