Customer Service Manager

Michelle Pace

Email: ********@********.***

Address:

City: Durham

State: NC

Zip: 27703

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

ASST Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Educational Background:

High School Dipolma from Andrew Jackson H.S., Jamaica NY 1/2001 to 6/1986 (Computers)

Job History / Details:

Summary

ASST Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Highlights

Store opening and closing procedures

Accurate cash handling

Store operations

Team-oriented

Exceptional leader

Outstanding communication skills

Recruiting and interviewing

Reliable

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation

.Named Associate of the Quarter for exceeding all customer service goals.

Experience

October 2008 to Current

Walmart Durham, NC

Asst Manager

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Created strategies to develop and expand existing customer sales, which resulted in a increase in monthly sales.

April 2001 to October 2008

Walmart Raleigh, NC

Customer Service Mgr

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Created new processes and systems for increasing customer service satisfaction.

March 2005 to October 2008

Durham Public School Hillendale, NC

Bus Driver

Operated School Bus for Durham County, transporting Elementary, Middle and Junior High School students to and from school on a daily basis.

October 1999 to January 2001

U.P.S. Melville, NY

Cust Service Operator

Collected customer feedback and made process changes to exceed customer satisfaction goals.

.Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Verified that information in the computer system was up-to-date and accurate.

Verified and logged in deadlines for responding to daily inquiries.

March 1988 to October 2000

Chase Manhattan Bank Hicksville, NY

Data Entry Specialist

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Verified and logged in deadlines for responding to daily inquiries.Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Education

Queensboro Community College Jamaica, NY

Computers

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