Customer Service Quality Assurance

Melba R Lassen

Email: ********@**-********-********.***

Address:

City: Dearborn Heights

State: MI

Zip: 48125

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented professional in Consulting Services, Corporate Collections and Customer Service.

Skilled at working independently or with a group to achieve targeted goals. Recognized for strong ethic

and consistent quality performance.

Educational Background:

High School Dipolma from Henry Ford Community College, MI 1/2001 to 6/1983 (Business-Accounting-Management Accounting)

High School Dipolma from Wayne County Community College, MI 1/2001 to 12/2012

Job History / Details:

Summary

Results-oriented professional in Consulting Services, Corporate Collections and Customer Service.

Skilled at working independently or with a group to achieve targeted goals. Recognized for strong ethic

and consistent quality performance.

Highlights

Microsoft Word, Excel, Outlook. PeopleSoft . Internet/Web Research. MSA. Relections. QAD

Received positive feedback from Supervisor's.

Flexible

Able to get along well with team-member's.

Reliable

Accomplishments

Efforts resulted in over $ 1 M collection for large client.

Conducted detailed technical and analytical review of aged receivables.

Documented all accounts and trained key associates for transition of division outstate.

Operated computers programmed with accounting software to record, store and analyze information.

Experience

September 1998 to January 2012

Adecco USA Melville, NY

Corporate Collection

Resolved outstanding invoices with clients and districts.

Maintained excel files for contacts for clients for districts throughout US.

Set-up weekly conference calls to review any collection issues.

Prepared accounts receivable work sheets for write offs and adjustments.

Escalated problem accounts to Legal Department.

Monthly cash call with team member's and Director's.

Distribution of aging reports to districts.

Managed hours reports for Project Managers.

Researched billing, payroll and purchase order issues.

3/93 to 8/98

Allied Signal Automotive Livonia, MI

Help Desk-Customer Service-Auditor

Accounts Payable processor/auditor for high volume accounts.

Help Desk Customer Service for clients.

throughout US/Mexico.

Transitioned through three business units, successfully learning and utilizing payment processing software.

Recognized for quality assurance in identifying and correcting inaccurate invoices and payments.

Managed incoming supplier calls and owner inquiries.

Logged all calls for 24 hour follow-up completion or response.

Education

Henry Ford Community College, MI

Business-Accounting-

Management Accounting

Wayne County Community College,

Certified Tax Preparer H&R Block, MI

Auditing Walsh College, MI

Compliance Adecco, NY

Additional Information

HONORS AND ACTIVITIES

District Recognition. Corporate Recognition -2-

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