Customer Service Technician
Resume:
Title:Delivery Technician
********@*******.***
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NAME: CLAYTON LOBAN
ADDRESS:
CITY: Austin
STATE/PROVINCE: TX
ZIP/POSTAL CODE: 00000
COUNTRY: USA
EMAIL: ********@*******.***
PHONE: 512-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
Clayton Loban
No address
Austin, TX 00000
Email ********@*******.***
Job Title Customer Service Delivery Technician
OBJECTIVE: A position in Information Systems where practical and
theoretical knowledge can be utilized to meet organizational goals and
deadlines.
QUALIFICATIONS: * MCPS (Microsoft Certified Product
Specialist) in NT Workstation 4.0 * Extensive customer service and
relations background * Knowledgeable in architecture, configuration,
and troubleshooting of desktop devices and applications * Capable of
complex analytical research and problem solving * Methodical, logical,
goal, and detail oriented * Read at 800 wpm with a retention rate of
80-85% * Project Management: supervision, planning, budgeting and
accountability Platforms and hardware: 80386, 80486, 80586 (Pentium);
BIOS and hard drive configurations; IRQ, DMA, base memory address and
conflict resolution Operating Systems: Win 3.xx, Win 95, NT 4.0 Server
and Workstation, Novell NetWare 3.12, DOS 6.22 Software/Languages: MS
Word 6.0, Excel 5.0, PowerPoint 4.0, Corel Draw 4.0/5.0, Animation
Software, HTML 3.0 and Netscape extensions Communications: TCP/IP
utilities (FTP, Telnet, Ping), Trumpet Winsock 2.0, voice and text
chat applications
EXPERIENCE:
Dell Computer Corporation // Austin, Texas // Customer Service
Delivery Technician // 1997-1998 Provide technical support by phone
to Dell Direct consumers Commended for excellent customer service
skills, resourcefulness, thorough completion of tasks, and the ability
to work well with co-workers on all levels Designated Call-Back
Representative to perform callbacks to challenging customer
personalities or those with complicated troubleshooting issues
Periodically called upon to reduce backlogs in the STM project Tad
Technical Services // Austin, Texas // STM Technician // 1997
Managed internal functions pertaining to the STM (System Transfer
Mechanism) pilot project Responsible for production of restoration
images for various operating systems, timely processing of orders,
procurement of required equipment and materials, and project
accountability Trained two new employees to replace myself upon
receiving job offer from the Dell Direct division
Austin Duraclean // Austin, Texas // Business Manager // 1996-1997
Austin Duraclean // Austin, Texas // Field Supervisor // 1990-1995
Responsible for the operations of mobile cleaning equipment, service
fleet, auto detailing shop, and two self-serve auto wash racks
Sourcing, pricing, purchasing, and inventory of supplies and equipment
Consistently completed projects ahead of schedule and under budget
Teamsource and Tad Technical Services (Temp Services) // Austin, Texas
// 1995-1996 Technician, Cable Assembler, Solderer I & II, Quality
Assurance Tester Gerloff Company (Casualty Control-Fire and Water) //
Austin, Texas // Production Manager // 1995 Supervision and work
assignments for 12 employees Coordinated with vendors,
subcontractors, and clients Chamness Landscaping, Inc. // Austin,
Texas // Foreman // 1987-1990 TRAINING:
Microsoft Certified Product Specialist (MCPS) in NT Workstation 4.0
Currently pursuing MCSE (Microsoft Certified Systems Engineer
) on a
self-study basis. Austin Community College
// Austin, Texas //
Computer Fundamentals // Spring 1995 Texas Instruments // Austin,
Texas // Soldering I & II Certifications // October 1995
STATETX COUNTRYUSA
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