Insurance Customer Service
Resume:
AnneMarie Abbot
Email: *********@********.***
Address: **** ******* *****
City: Columbia
State: SC
Zip: 29201
Country: USA
Phone: 803-***-****
Skill Level: Experienced
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ANNE MARIE ABBOT
2621 Marling Drive, Columbia, SC 29204
Anne Marie Abbot
Attachment
ANNE MARIE ABBOT
2621 Marling Drive, Columbia, SC 29204
Email: *********@********.***
Country of Citizenship: USA
Social Security Number: XXX-XX-XXXX
Currently GS9
FBI Security Clearance
CORE COMPETENCIES
Virtual Information Environment, Communication, Veterans Administration Programs/Regulations/Procedures, Compensation and Pension, Home Loan Eligibility, Healthcare, Life Insurance, Burial Benefits, Vocational Rehabilitation, Required Documentation, Data Research, Correspondence, Civil Service, Internal Communications, Insurance Claims, Customer Assistance, Medical Directory Development, Life Insurance, Home Insurance, Health Insurance, Auto Insurance, Boat Insurance, Commercial Insurance, Property Inspection, Report Authorship, Personnel Management, Property and Casualty Claims, Securities Trading, Securities and Exchange Commission, Investment Banking, Registered Representative, Bachelor of Arts Degree
PROFESSIONAL EXPERIENCE
April 2009 - Present
Department of Veterans Affairs/Federal Career Intern
Columbia, SC
Hours Per Week: 40+
Salary: $50,000 Annually
Supervisor: Mark Van Meter, 803-***-****, ext. 3503 May Be Contacted
Legal Administrative Specialist
Work closely, in a Virtual Information environment, with Veterans and their dependents, providing counseling on wide variety of Veterans Administration (VA) benefits, a position that requires employing strong listening and interaction capabilities to assure clear communication of all relevant information between parties regarding areas of interest. Utilize thorough knowledge of all VA programs, procedures and regulations to appropriately and accurately address widely-variant inquiries, surfacing impactful issues such as short-/long-term requirements and how these issues have an effect on such areas as compensation and pensions, home loan eligibility, education, healthcare, life insurance, burial benefits, vocational rehabilitation services and other Federal, state or local assistance programs. Included in this is providing information regarding the wide scope of required documentation, including obtaining all needed forms; assist clients with completing forms and provide timely processing of claims. All work is performed with very little supervision and is subject to monitoring by both local supervisors as well as individuals in VA headquarters in Washington, DC.
When required medical examinations are missed, make requests of Regional Office regarding exams and confer with Veteran to determine reasons behind missed meetings; author correspondence for Veteran upon determination of eligibility. Additionally, am tasked with assuring strong communication, both written and verbal, regarding VA rating decisions and supporting rationale, and in clearly
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ANNE MARIE ABBOT PAGE 2 OF 4
explaining the Appeals process, including all rights for claimants; prepare VA benefits letters, Civil Service preference letters, statements of verification of active duty, and summary of benefits letters, and research any missing Compensation and Pension program checks.
Screen incoming calls to resolve issues when possible; send inquiries to supervisor only after all other avenues of resolution have been explored. Assure Regional Office overseeing claimant is apprised via email of any issues or discrepancies surfaced during interaction with claimant. Have received numerous complimentary letters from individual Veterans for excellence of services rendered.
April 2007 - April 2009
Blue Cross/Blue Shield of SC
Columbia, SC
Hours Per Week: 40+
Salary: $30,000 Annually
Supervisor: Patrick Parker
Member Services Representative
Oversaw variety of claims against medical, dental and life insurance plans, utilizing in-depth understanding of more than nine separate company plans in support of directing claimants to appropriate plans and coverage. Assured claimant received appropriate and crucial information regarding correct medical provider for selected plan.
In recognition of performance excellence and strong capabilities, was selected by Management to manage medical directory project, which included contacting each provider's office and developing a database including all physician names, education, specialties, office hours and other contact information; supervised production aspects of project, including assuring final printing. Directory was designed to offer current and accurate information for customer base
March 1986 - December 1997
Allstate Insurance Company
Westhampton Beach, NY
Hours Per Week: 60
Salary: $121,000 Annually
Supervisor: Ron Jenson, 631-***-****
Account Agent
Held comprehensive ownership responsibilities for individual insurance agency, developing business plan and growing multi-line agency selling Life, Home, Auto/Boat and Commercial insurance lines, with over 2,000 accounts and $1MM+ in annual premiums. Performed personal, on-site inspections of property, returning detailed information reports and photographs with applications to Home Office, resulting in efficient and expeditious insurance coverage with the attendant high levels of customer satisfaction and increased confidence in Allstate Insurance. Worked closely with client base, providing excellent and in-depth advice regarding optimal insurance coverage based on both short- and long-term requirements.
Managed operational aspects of agency, including all recruiting, hiring, training and termination of personnel staff; staff was trained to provide excellent customer service and assure collection
ANNE MARIE ABBOT PAGE 3 OF 4
of all premiums as an adjunct to field responsibilities of management of writing policies and binding
coverage. Adjudicated any Property and Casualty claims of under $5,000. Corporate executive management recognized successful contributions during different promotional programs by awarding paid vacations/trips and designation as a Honor Ring Agent due to reaching high achievement levels in several levels of productivity.
July 1983 - March 1986
Copeland, Wickersham and Wiley
Copeland Securities
New York, NY
Hours Per Week: 55
Salary: $42,000 Annually
Supervisor: Mr. Jackie Lee Cooper
Compliance Officer / Assistant to Chairman of the Board
For this oil and gas investment banking entity, oversaw Copeland Securities and executed trades for clients. Held responsibilities for managing all recordkeeping and assuring all activities were compliant with Security and Exchange Commission rules/regulations. Excellent management performance of assigned tasks resulted in SEC audits with no recorded errors. Additionally, served in liaison role with investment banking firm, Copeland Securities and clients.
May 1980 - July 1983
Lehman Brothers
New York, NY
Hours Per Week: 50
Salary: $32,000 Annually
Supervisor: N/A Phone: N/A
Registered Representative/Sales Assistant
Worked closely with top producer, executing client and Broker trades. Performed bookkeeping, developed correspondence and managed all client telephone interaction, providing answers and assistance regarding investments; served as gatekeeper for Producer.
EDUCATION/CERTIFICATION/LICENSURE/COMMENDATIONS
Stony Brook University, Stony Brook, NY
Bachelor of Arts, Liberal Arts
GPA: 3.2
Credit/Semester Hours: 138
University of San Francisco
Business Administration Minor studies - Certification program in Business Administration
GPA: N/A
Credit/Semester Hours: N/A
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