Customer Service Medical
Resume:
Randal Steagall
Email: *********@********.***
Address: ***** **** **** ****** *****
City: Independence
State: MO
Zip: 64055
Country: USA
Phone: 816-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Randal Steagall
*********@********.***
APPLICABLE SKILLS
* Ability to work independently and meet deadlines in a multi-task environment.
* Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.
* Efficiently prioritizes tasks with excellent time management and organization skills.
* Attentive and able to effectively manage data and information.
* Knowledge of administrative and clerical procedures and systems.
* Gives full attention to what others are saying and asking questions as appropriate.
KEY QUALIFICATIONS
Medical Billing * Medical Coding * Payment Posting
ICD-9-CM * HCPCS * CPT * Introduction to ICD-10-CM * Scheduling * Insurance Verification
Co-Payments and Deductibles * Medical Terminology * Anatomy & Physiology * HIPAA Compliance
Government Payers * Medicare * Medicaid * Tricare * Third- Party Payers
CMS 1500 * CMS 1450 (UB-04) * EOB`s
Electronic Medical Records (EMR/EHR) * Worker`s Compensation
Managed Care (HMO, PPO, and POS) * MEDISOFT * Office Management
Insurance Claim Processing * Insurance Billing Procedures * MS Word/Office
Medical Office Procedures * Computer Skills * Data Entry * Type 30wpm * 10-Key Skills
EDUCATION
Ultimate Medical Academy, Tampa, FL
Medical Billing and Coding, 2012 (GPA 3.47)
Hands-on experience includes: medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success.
Certificate of Continuing Education
Understanding the Remittance Advice for Professional Providers (October 2010): 01/14/2012
CMS Form 1500 (08/05) (July 2008): 01/20/2012
Uniform Billing (UB)-04 (July 2008): 01/27/2012
Work History
Optician, Lenscrafters, Independence, Missouri, 07/2012 - 09/2012
* Interprets eyeglass or contact lens prescriptions written by ophthalmologists or optometrists.
* Measures customer's face and eyes to ensure proper fit of eyeglasses or contact lenses.
* Assists customers in selecting frames based on their prescription and life style.
* Instructs the customer with eyeglass and contact lens care and use.
* Ensures finished lenses are ground to specifications and checks that eye wear fits properly.
Stand Lead, ARAMARK Sports, LLC, Kansas City Missouri, 06/2010 - Present
* Managed a concession crew of 8-15 people.
* Delegated clean up duties to crew members.
* Count inventory before and after each game.
* Completed stand sheets correctly and neatly.
* Provided friendly customer service.
Attendant, Coin Laundry Express, Kansas City, Mo, 10/2009 - 07/2012
* Provided friendly and solution-oriented customer service.
* Responsible for collecting monies.
* Responsible for any refunds due to customers.
* Responsible for opening and closing duties.
* Responsible for the cleanliness of washers, dryers, and floors.
Remittance Perfection Technician, Internal Revenue Service, Kansas City, Mo, 05/2006 - 06/2009
* Processed taxpayer`s remittance using two separate systems.
* Communicated with peers and management in a clear concise manner.
* Completed assigned daily workload in a timely manner.
Contact Representative, Internal Revenue Service, Kansas City, Mo
05/2001 - 06/2004
* Assisted taxpayers with question about their tax account.
* Offered friendly and solution-oriented customer service.
* Updated taxpayer's accounts within the Internal Revenue Service Manual guidelines.
* Processed taxpayers amended tax returns.
Clerk, Internal Revenue Service, Kansas City, Mo, 02/1988 - 04/2001
* Knew and understood all facets of my position including the importance of maintaining an accurate unit inventory system.
* Effectively implemented changes in regulations, policies, and procedures.
* Consistently demonstrated courtesy and effectiveness in verbal communications with my co-workers, manager, and other areas of the service.
* Maintained and completed the assigned workload in accordance with established guidelines and time frames.
* Demonstrated an effective distribution of time among duties according to their importance, and was always able to deal with unanticipated situations in a timely manner.
Honors and Awards
* Academic Excellence Award: Ultimate Medical Academy: 2012
* Be the Difference Award: ARAMARK Sports LLC:2011
* Special Act Award: I.R.S.: 1989, 1990
* Performance Award: I.R.S.: 1991-1994, 1997-2000, 2002
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