Customer Service Active Directory

IT/Office/Clerical (Ashevill)

Date: ****-**-**, *:07PM ESTsee below

I am looking for a career either in IT administration, computer repair, or office administration. I have 2 years of experience in office work alongside 10 years worth of experience in IT. I have my bachelors degree in computer information systems. At previous employers I executed upgrades to the network enviroment and helped maintain a proffesional work place.

17 Arbutus Dr. #5

Asheville, NC 28801

Phone 678-***-****

E-mail **************@*******.***

Albert Landwehr

Objective To obtain a position utilizing my 10+ years experience in computer repair, IT, and customer service skills.

Work experience July 2010-Present Alorica Greenville, SC

Computer, Printer, and Tablet technical support

Responsible for tech support for various models of laptops, printers, and tablet devices.

Responsible for setting devices up for service if needed and communicating with repair centers to track progress of repair.

Provide technical solutions for numerous operating systems ranging from Windows 95 -- Windows 7, Mac OS 10.4- 10.6.8, and several variants of the Linux Kernel

Provide escalation resolution

Provided Tier 2 tech support call backs to customers with unresolved solutions

Used SAP database management systems

November 2007-December 2008 Staples Greenville, SC

Cashier, Customer Service, Easy Tech computer repair technician

Performed maintenance on customer's pc such as virus removal and data backup.

Troubleshot basic hardware and software problems applied fixes as needed

Provided customer service as part of day to day operations.

March 2003- January 2010 Computer Consultants Greenville, SC

Network Administrator

Setup DNS servers in Windows Server 2003, 2005, 2008

Setup DHCP servers with Windows Server 2003, 2005, 2008

Setup Active Directory servers

Setup Microsoft SQL Servers

Performed security penetration testing

Setup Cisco routers

Diagnosed and repaired routers, DNS, DHCP, Exchange servers

Administered end user equipment

Performed system wide upgrades and rollouts

Suggested upgrades

Designed webpages

Maintained webpages

January 2000- March 2000 IKON Greenville, SC

IT internship

Effectively maintained network environment.

Ensured timely maintenance of computers.

Education June 2010-June 2012 USC Upstate

Bachelors in Computer Information Systems

May 2009-June 2010 Greenville Technical College Greenville, SC

Associates of Applied Sciences in Computer Information Systems

January 1999 --March 2000 IKON Greenville, SC

A+(hardware and Software) MSCE Certifications

Technology Summary

Networking- Cisco routers, Pix, DNS, DHCP, Active Directory, Microsoft Exchange, Active Directory, TCP protocols

Operating Systems- Ubuntu 10.4-11.4 (32 bit and 64 bit), Fedora 10- 15 (32 and 64 bit), openSUSE (32 bit), Debian (32 bit), Windows 3.0- Windows 7, Mac OS 10.4-10.6.8, Windows Server 2003, Windows Server 2005, Windows Server 2008, Windows Server 2012, Microsoft SQL 2000, Microsoft SQL 2005, Microsoft SQL 2008

Applications- Virtualization technologies (Openvm, Vmware, Dosbox), MS Office Suite (Word, Access, Excel, Powerpoint) MS Frontpage 2003, Corel 9, Adobe Photoshop, Symantec pcAnywhere, Internet Explorer, Google Chrome, Firefox, Opera, Winzip

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