Customer Service Sales
Resume:
Virginia Wortmann
Email: *********@********.***
Address: **** *********** ****
City: Orefield
State: PA
Zip: 18069
Country: USA
Phone: 610-***-****
Skill Level: Experienced
Salary Range: $45,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
VIRGINIA A. WORTMANN
4935 Shankweiler Road Orefield, PA 18069
Phone: 610-***-****
Cell: 610-***-****
Email: *********@********.***
OBJECTIVE: To obtain a position where my work experience and education will be a valuable asset to my employer.
QUALIFICATIONS: I offer a proven production, procurement and customer service background; with exceptional skills in customer relations, account management and communication. I am able to work as a team with other departments to follow orders from the initial placement to completion. I have a strong background in art to help with the creative process to support customer needs and to aid in production with any questions that may arise.
EDUCATION: 2012 - Present - Art Institute of Pittsburgh - Online - Diploma in Digital Design - Adobe CS6 - Photoshop, Illustrator, InDesign & Adobe Acrobat Professionial
2010 - 2012 - Cedar Crest College, Allentown PA - Coursework in Business and Adobe C25
1999 - 2006 - Graduated Magna Cum Laude from Cedar Crest College, Allentown, PA - Bachelor of Arts in Art/Minor in Psychology. Recipient of the Charlotte Newcombe Award, Dean's List - 1999, 2000, 2001, 2002, 2003 and 2004. Member of the Honors Program and the Delphi Society
1986 - 1989 - Northampton Community College, Bethlehem, PA - Associate Degree, Advertising Design. Member of the Honor Society - Phi Theta Kappa
1983 - 1986 - Seton Hall University, South Orange, NJ - Course work in Fine Art and Art Education
EMPLOYMENT: October 2004 to July 2012 - Print Production Coordinator (former Senior Print Buyer), IWCO Direct (formerly Transcontinental Direct & Jetson Direct Mail) Hamburg, PA
* Print Production Coordinator - Responsibilities include preparing jobs for manufacturing & enter data, working closely with pre-press, sales, customer service and clients. Demonstrated the ability to organize and prioritize to meet deadlines, I have the ability to work independently and as a team player to ensure adherence to quality and scheduling goals. I will oversee the job while in the printing facility, such as press checks, receiving QC samples & final samples. I provide extensive support to management to resolve problems and handle details on assignments. My responsibilities include handling the final billing of printed materials; such as forms and envelopes, once the job is completed, to be submitted to the client.
* Senior Print Buyer - Responsibilities include providing estimates and buying printed materials for live jobs. Maintain close contact with sales and customer service. Keeping sales and the lettershop informed of when the material will arrive. I am able to provide the best pricing possible when submitting a quote for printed material. Demonstrated the ability to organize and prioritize to meet deadlines, I have the ability to work independently and as a team player to ensure adherence to quality and scheduling goals. I will oversee the job while it is at the vendor, such
as press checks, receiving QC samples & final samples. Provide extensive support to management to resolve problems and handle details on assignments. My responsibilities include handling the final billing of the procured components, once the job is completed, to be submitted to the client.
1999 to 2004 - Sales Coordinator, Cenveo (formerly Mail-Well Envelope) Allentown, PA I prepared jobs for manufacturing envelopes, and enter data. Maintain contact with clients and salespersons, keeping them informed of the status of their jobs. Track all phases of envelope manufacturing. I maintain status of orders in-house in order to provide answers to any questions or problems which may arise. Order raw materials required for the accounts to which I am assigned, such as paper, tooling, and printed lithography and also arrange for outside manufacturing as needed. Provide extensive support to management to resolve problems and handle details on assignments.
1995 - 1999 - Customer Service Representative, Chernay Printing, Inc., Coopersburg, PA My responsibilities included meeting with clients, transcription and interpretation of printing jobs, and data entry. I provided daily reports and discussions with clients as to the status of their print jobs, making any changes or corrections as necessary. I am knowledgeable in all aspects and phases of printing. I followed print jobs through the entire process, finding and reporting any errors. I was also responsible for independent projects within the company. Provide extensive support to management in the resolution of problems and resource allocation.
1991 - 1995 - Manager/In-house Artist, The Art Store, Inc., Reading and Kutztown, PA, I provided customer service and consultation in the sale of art supplies and related products. Responsibilities included the ordering and upkeep of inventory. I acted as liaison with sales representatives. Scheduled, developed, and ordered advertising for the business. Designed promotional fliers and signs for the store. I demonstrated reliability to complete tasks and projects.
1989 - 1991 - Art Director, Environmental Waste Management, Inc., Kutztown, PA I worked independently to manage the production of fliers, brochures, and other promotional items. Responsibilities included obtaining quotes from printers for multicolored jobs and the ordering of the same. Demonstrated the ability to organize and prioritize to meet deadlines, the ability to work independently to ensure adherence to quality and scheduling goals.
REFERENCES: Available upon request.
AWARDS RECEIVED: Edith A. Fretz Advertising Award Recipient, Channel 39 Photography Award, and Kodak KINSA Contest - Honorable Mention
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