Customer Service Manager
Resume:
Robert Panarese
Email: *********@********.***
Address: *** ***** **
City: Schenectady
State: NY
Zip: 12306
Country: USA
Phone: 518-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert A. Panarese
*********@********.***
Team Building Staff Training & Development Project Management
Operations Management New Business Development P& L/Budgeting/Cost Control
Purchasing Efficiency/Production Specialist Equipment Operation
PROFESSIONAL EXPERIENCE
Brickman
Summerfield, FL and Schenectady, NY 5/10-Present
Operations Manager/Production Specialist
Manage all activities involving landscape maintenance services.
Counsel, train, discipline, develop and review employees.
Provide hands on training and support of crew personnel.
Perform hands on work with crews as needed.
Prepare daily schedules for crews, providing direction and goals
Manage and maintain all administrative and record keeping systems.
Schenectady, NY 10/04-5/10
Equipment Manager
Maintain $10 million dollars of assets: vehicles, trailers, mowers, etc.
Provide weekly/monthly maintenance to over 500+ pieces of equipment
Conduct education and training to all new and existing employees on equipment management and maintenance.
Track and trend equipment purchases, transfers and overall service.
Develop yearly budget to include: data collection and adjust budgets accordingly.
Facilitate weekly branch visits directives on: policies and procedures, safety, protocol and overall awareness of the company.
Supervisor/Superintendent 4/01-10/04
Responsible for training, coaching and overseeing 5 laborers
Consult with executive management to facilitate growth opportunities and increase overall revenue.
Cole Industrial Supply 3/00-4/01
Scotia, NY
Finalization Crew
Provided construction support to Upstate New York retailers: Home Depot, Circuit City, Hewetts Lawn & Garden Center.
Conducted finalization /inspection prior to grand opening events
Holiday Inn Turf 4/98-03/00
Colonie, New York
Director of Banquets and Catering
Managed a team of 3 banquet managers and 50+ employees
Responsible for hiring, training, scheduling and overseeing banquet team.
Establish and maintain relationships with community partners
Interfaced with clients, vendors, and executive management
Responsible for billing and collection for events
Provided creative ideas and elements to various room designs
Establish timetable to various functions.
Ramada Inn 4/96-4/98
Albany, New York
Sales/Reception
Provide Customer Service to patrons
Arrange accommodations and meeting space for guests
EDUCATION
Paul Smiths College
Hotel/Restaurant Management, Associates in Applied Science
Paul Smiths, New York
Dale Carnegie Leadership Advantage
NYS Pesticide Applicator Certification C4874188
REFERENCES
Available Upon Request
Contact this candidate