Project Manager Management
Resume:
Kenneth Wyatt
Email: *********@********.***
Address: **** ********* **** *** ***-109
City: Plano
State: TX
Zip: 75025
Country: USA
Phone: 940-***-****
Skill Level: Director
Salary Range: $75,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KENNETH WYATT
1209 Silverwood Drive Flower Mound, TX 75028 940-***-**** *********@********.***
PROFILE: IT PROGRAM MANAGEMENT PROFESSIONAL
Human Resource Management / Data Center Management
Organization Development / Customer Service & Support Management
Proactive, management-level executive with 18 years` experience leading and training organizational development initiatives in the US, Europe, Central and South America. Proven ability to lead a team of professional engineers and department level managers to execute major capital improvement projects.
Recognized expertise in management outsourcing, operational and process risk analysis.
Strong communication skills, technical writing skills, and interaction skills. Effectively interacts with senior management, staff, peers, and clients.
Organized, take-charge professional with exceptional follow-through abilities; able to plan and coordinate complex projects from conception to successful conclusion.
Data Center creation, process and procedure and IT continuity, cost control
AWARDS & RECOGNITION RECEIVED:
Consistently receive letters of appreciation from customers with detailed endorsements.
Major Awards for outstanding performance include: -Ideas in Action-, -Team Awards-, -Star Awards-, -Team Excellence Awards-, and -Peer Awards-.
Received -OUTSTANDING- evaluations 12 out of 12 years at Lockheed Martin.
TECHNICAL BACKGROUND INCLUDES:
Operating Systems: Windows 3.1 to Windows 7, Unix, DOS
Software: Microsoft Suite, Mozilla Firefox, Internet Explorer, MS Projects ShareNet, Nelle, NOLS, MyOrders, NRisk
Methodologies: ITIL, PMP, Organizational Development, Leadership Management
Protocols: ipv4, ipv6, DNS, WAN, LAN. IN Concepts, Program Language Concepts
Hardware: IBM PC, iPad, AS400, IBM Midrange, IBM Mainframe, Polling
PROFESSIONAL EXPERIENCE INCLUDES:
NOKIA SIEMENS NETWORK INC., Irving, TX
Global Delivery Manager (6/2009-9/2012)
Nokia Siemens Networks is the world's fourth-largest telecoms equipment manufacturer a multinational data networking and telecommunications equipment company.
Liaisoned and interfaced with IT service providers and customers to determine project goals and timelines were being met consistent with the Nokia`s standards. Negotiated within and across business lines to set clear expectations within user groups for successful creation of catalog of services, identification of job requirements, negotiation of SLAs, and management of service continuity, availability, capacity, and workforce needs.
Selected Achievements & Projects:
* Improved customer support center effectiveness and expedited problem resolution for off-site vendors.
* Ensured stable desktop (LAN/WAN), servers (Mid-range/NT), and Telecommunication environments in a wide variety of geographical locations.
* Instituted strict security measurements with flexible communication operations.
NOKIA SIEMENS NETWORK INC., Global User Care Manager / Global Planning Manager (4/2007-6/2009)
Selected to oversee and manage NSN work sight in Mexico. Researched, analyzed, and provided administrative and technical management support for ICP User Care Networks. Served as internal consultant for the acquisition and technical support of new applications, departmental systems and equipment. Consulted with software application users regarding application needs and performed analysis and recommended solutions.
Selected Achievements & Projects:
* Acted as the liaison and primary contact with application vendors and NSN employees for problem resolution and system updates.
* Developed, maintained, and revised application technical support documentation and troubleshooting guides in a timely manner.
* Devised, directed, and implemented training programs for application end-users.
* Helped develop computerized operations manual that fulfilled regulatory requirements.
NOKIA SIEMENS NETWORK INC., Global Delivery Manger-Worldwide (8/2005-4/2007)
Hand selected to turn around underperforming project and improve remote network connectivity. Collaborated with end-users and crafted plan that resolved escalation of user complaints. Assessed progress and monitored feedback. Implemented the Nokia standard toolset for ITIL processes. Effectively employed SBA and SBA communications and delivery models with clear roles and responsibilities.
Selected Achievements & Projects:
* Standardized operations of RMT, Delivery Standardization, and Global Communication Process.
* Improved service report communication to all stakeholders.
* Simplified models of monitoring and reporting processes with improved links to business objectives.
* Improved remote connection infrastructure service levels and reliability to align with business requirements.
NOKIA SIEMENS NETWORK INC., Head Project Manager-North & South America (4/2000-8/2005)
Provided leadership, vision, and direction to a team of seven project managers to execute IT operations for all Nokia North American clients including Cingular Wireless, T-Mobile, Vodafone, AT&T/AWS, Portal/Comcel/Conecel, Telemar, and TIM. Maintained P&L responsibility and delivered solutions projects for key clients. Navigated projects through the duration of life cycle. Managed internal and external resources. Communicated customer's requirements to Nokia`s account team and helped foster new business opportunities. Skillfully resolved conflicts between work teams regarding allocation of resources.
Selected Achievements & Projects:
* Managed and achieved broader functional and cross-functional objectives.
* Assigned projects and programs that involved multi functional regional and nationwide teams.
* Collaboratively developed functional strategy and vision of the mission.
* Managed projects and teams to bring projects in on time and under budget by 6 to 10%.
LOCKHEED MARTIN INTEGRATED BUSINESS SOLUTIONS COMPANY, Irving, TX 1986-4/2000
Program Account Manager-Project Manager
Managed service and deliverables within the scope of the contracts including budget control, negotiations, contract clarification, reports, operational assessments, customer consults, and cost-effective solutions. Monitored operational standards and technical requirements to ensure customer satisfaction. Wrote process improvement policies and procedures, and instituted IS descriptions that increased productivity and encouraged career development. Scheduled upgrades and installed multiple hardware and software systems.
Selected Achievements & Projects:
* Planned and coordinated migration of 23 servers, one 120-unit polling station, two IBM 6000 UNIX towers, all required networking equipment within one weekend with 100% operational and zero downtime.
* Led development of contingency plans that managed all efforts to minimize disruptions of business caused by failure mission-critical systems.
~Other professional crew roles include Data Center Manager, NOKIA, Irving, TX (1994-1997); Project Manager-Automated Financial Services INTERNATIONAL BUSINESS SERVICES, Greenwood, CO (1982-1987); Data Center Manager GEO PHYSICAL SYSTEMS, Greenwood, CO (1981-1982); and Third-Class Petty Officer-Crypto Logical Technician, UNITED STATES NAVY (1976-1981)~
EDUCATION
PMP Course, Nokia Siemens Network, (2012)
Management Course, Nokia Siemens Network ITIL, (2007)
Management Course, Carnegie Mellon University, (2005)
Business Administration / IS, 96 Units, 4.0 GPA, Wesleyan University, (1994-1997)
Graduate Cryptology Technical Studies, U.S. Navy -A- School, (1977)
Design Engineering, 25 Units, California State University of Northridge, (1974-1976)
BUSINESS TRAVEL HISTORY
Spain - Madrid, Rota, Barcelona, Seville Scotland - Hollyhock
Germany - Frankford United Kingdom - London
Finland - Helsinki Italy - Napoli, Palermo
Columbia - Bogota Ecuador - Guayaquil
Mexico - Mexico City Venezuela - Aruba
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