Manager Customer Service
Resume:
Donna Elton Resume
Dear Yvette,
My name is Donna Elton, I am a qualified Baker, with 14 years experience within the
baking industry. I am interested in gaining employment in the food sector.
I am dedicated and passionate about my job. I consider myself to be a team player and I
am happy to help others to achieve optimum performance and ensure that the
kitchen/bakery runs smoothly, especially at peak times. I am not undaunted by hard
work. I am organized and methodical in the way I work to ensure I can be the most
productive as possible.
I have had experience in producing large volume of product having, previously worked
at Daydream Island Resort in The Whitsundays, catering for up to 1000 people in the
peak season. I found my time on the Island to be challenging and rewarding at the same
time. I have also worked for the Stamford Plaza Hotel Brisbane (baking). I took my role
very seriously as I headed up my own section making croissants and danishes from
scratch and baking continental bread for functions and other outlets. Adhering to a five
star standard daily and HASAP regulations was also a very important part of my job.
I have gained great knowledge from 13 years experience within my time worked in
various Brumby s Bakery outlets. This has given me the understanding of how a small
business runs and that budgets, quantities and quality are all integral aspects in running
a kitchen operation.
My resume contains additional details in regards to my career achievements. I would
welcome the opportunity for an interview to discuss how I can assist Brumby s stores in
undertaking relief work and the results they can expect from me.
Many thanks Yvette and I look forward to hearing from you at your earliest opportunity.
Sincerely
Donna Elton
Contact Details
Name: Donna Elton
Address: 62 Bauer Drive
MUNDOOLAN 4285
Mobile: 042*-***-***
Email: *****.*****@*****.***
Career Objectives
To secure a position with a well established organisation, with a stable environment that
will lead to a lasting relationship. I would love the opportunity to gain employment
within the food industry, and would also be interested in pursuing further training to
enhance and develop my knowledge and skills.
Education
v Certificate II in Remedial / Swedish Massage
Australian Institute of Applied Science (2003)
v Certificate II in Baking Trade (Bread baking and Pastry cooking)
Southbank Institute of TAFE (1999 -
2001)
v Queensland Senior Certificate
Park Ridge State High School (1997)
Further Development
v Statement of Attainment in First Aid (CPR updated yearly)
Queensland Ambulance Services (2006)
v Statement of Attainment MYOB
Yeronga Institute of TAFE (2006)
v Statement of Attendance in Bar Operations
Yeronga Institute of TAFE (2001)
v Statement of Attendance in Cake Decorating
Moreton Institute of TAFE (2001)
v Statement of Attendance in Computer Keyboarding
Moreton Institute of TAFE (2001)
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Achievements
Winner Best Baking Team Samford 2008 Brumby s Bakery Awards
v
Winner Best Baking Team Jimboomba 2007 Brumby s Bakery Awards
v
Winner Best Fruit Loaf 2007 Toowoomba Show
v
Nomination for Best Baking Team 2006 Brumby s Bakery Awards
v
Winner Best Practice Team 2006 Brumby s Bakery Awards
v
Nomination for Best Baking Team 2005 Brumby s Bakery Awards
v
Winner for Best High Tin 1999 Royal Brisbane Show
v
Interests
v Films, Going to Gym, Attending live performances, Travel
Volunteer work
v PCYC Algester-
January 2008-
July 2009
Employment History
Tele Sales Representative P.E Foods (food wholesaler)
1st July 2012 Present
v Responsible for servicing the Brisbane territory of small independent bakeries
v Ensuring my customers are well looked after and have a delightful experience
with P.E. Foods each and every time
v Generating new business accounts for the company
v Liaising with the customer service team and providing them with enhanced
product knowledge to become more confident, productive and to better assist
and understand their customers
v Knowledge of NEXUS System
v Computer skills including data entry, invoicing, quotations and credit inventory
Trade Baker Brumby s Jimboomba and Samford
September 2005 30th June 2012
v Baking a diverse range of bakery products according to set Brumby s standards
and compliance
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v Ensuring all product for sale is of the highest quality and is consistent according
to Brumby s standards
v Ensuring stock is always maintained at appropriate levels and ordering necessary
additional stock for seasonal fluctuations i.e. Easter, Christmas, Mother s Day
etc.
v Maintaining portion and product control to ensure the business s profitability
v Training and developing the skills of new baking staff
v Ensuring baking staff adhere to the above guidelines and constantly monitoring
their progress
v Liaising with the Store Manager and Owner on any issues / concerns / feedback
v Assisting in serving customers when required
v Keeping waste to a minimum
v Responsible for maintaining a safe and hygienic work place
Lead Baker Brumby s Southport and Pacific Pines
December 2004 September 2005
v As Above
Study at the Australian Institute of Applied Science
April 2005 December 2004
v Certificate in Remedial Massage
Head Baker / Commis Chef Daydream Island
October 2003 April 2004
v Responsible for the training and supervision of a team of 5 baking staff
v Creating new and innovative products lines for sale in the caf and to
complement the fine dining and casual restaurants on the island
v Catering for the special dietary requirements of resort guests
v Liaising with Head Chefs on menus and product ideas
v Responsible for maintaining product control and providing costings to
the Head Chef
v Ordering stock and maintaining adequate levels of stock control
v Assisting the Pastry Chef when required
v Creating and baking specialised items such as wedding cakes, slices and cakes
v Flexibility and innovation was paramount in this role
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Baker / Commis Chef Stamford Plaza
April 2003 October 2003
v Responsible for managing the operation of the Breakfast Brasserie
v This included; training and supervising staff, maintaining consistent product
control, ordering, preparing and planning for upcoming special functions
(weddings, corporate events)
v Products created included; Croissants and Danish from scratch, various other
French pastries, continental breads, lavash breads, scones and breadrolls
v Responsible for instilling and adherence to Workplace, Health and Safety
guidelines / procedures were followed (Security Officer)
v Responsible for the Stamford Plaza winning the Courier Mail Best Croissants and
Danishes for Brisbane Hotels 2003 award
Employment References
v Dimity Jones (Manager)
Brumby s Bakery (Samford)
Mobile: 043*******
v Heidi McLachlan
Former Brumby s Bakery Manager (Carina)
Mobile: 041*-***-***
v Troy Green (Trade Baker)
Brumby s Bakery (Samford)
Mobile: 043*-***-***
v Bradley Jenkins
Executive Sous Chef
Daydream Island Resort and Spa
Mobile: 043*-***-***
Personal Referees
v Alli Keating
Personal Trainer-
Inline Fitness Samford
Mobile: 043*-***-***
v Gayle Patterson
Queensland Police Force Intelligence Officer
Mobile: +614**-***-****
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