Manager Customer Service

ADRIANA I. LINNEBUR

*** **** ********* ***. ***** College, PA 16803

Phone: 814-***-**** e-mail: ****@***.***

SUMMARY

* ***** ** ********** ** Spanish 1 and 2

* ***** ** ******** ** Spanish as a Second Language

2 years as ESL Teacher for Adults and Children

2 years as Information Technology Teacher

5 years as General Manager of Computer Center

5 years as Chief of Systems Department

7 years as Computer Programmer & Systems Analyst

3 years as Owner/Manager of Internet Caf

EDUCATION

B.S. Information Technology 1983

National Polytechnic Institute, Mexico City

Certificate in English as a Second Language Teacher 2004

Interchange English Institute, Queretaro Qro, Mexico.

TEACHING EXPERIENCE

THE PENNSYLVANIA STATE UNIVERSITY, University Park, PA 16802 2008 - present

As a content supervisor of Spanish 1, revised the syllabus, created exams and

PowerPoint presentations. Conducted meetings (practicum) with instructors.

As an administrative supervisor of Spanish 1 and 2, have observed instructors

classes and given them feedback. Managed the instructors contact information,

substitutes list, exam results and the final exam seating arrangement. Managed

policies and reminders, and answered instructors questions.

Made improvements to the Excel grade book profile. Conducted a presentation for a

procedure to import online scores at any point during the semester. Created a ppt.

for instructors further reference and as a visual support.

THE PENNSYLVANIA STATE UNIVERSITY, University Park, PA 16802 2006 - present

Have taught Spanish courses 1, 2, 3, 10 and 20 for the Spanish Basic Language

Program (SBLP.) Received a Certificate of Excellence in Teaching from the Department

of Spanish, Italian & Portuguese in April, 2010.

SANTAYANA PRIVATE ELEMENTARY SCHOOL, Queretaro, Qro. Mexico 2004

Taught English as a Second Language to 5-6 year olds.

Adriana Linnebur Resume 2

AUTOMATIC ENGLISH TRAINING INSTITUTE, Queretaro, Qro. Mexico 2003 2004

Taught ESL to adults using Praxis and Master English books.

CUAUHTEMOC UNIVERSITY, Queretaro, Qro. Mexico 2001 2002

I taught various I.T. subjects such as Data Structures, System Administration and

Information Systems.

NATIONAL POLYTECHNIC INSTITUTE, Mexico City 1990 1992

Taught various courses, including Data Structures, Introduction to Programming

Languages and Cobol.

PROFESSIONAL EXPERIENCE

INTERNET CAF (Internet & PC Services Company), Queretaro, Qro, Mexico 2000 2003

Owner

Managed all aspects of business including customer service, sales, accounting and

inventory.

Conducted client Internet and PC software training.

Maintained and updated software/hardware of business computers and other

devices.

NATIONAL PEDAGOGIC UNIVERSITY, Mexico City 1982 1997

General Manager of the Computer Center, February 1992 May 1997

Managed all resources of the Computer Center, such as equipment and staff.

Supervised development of new Academic Record and Financial Systems, as well

as data transfer from CYBER-930 to LANs.

Determined needs and solved problems for all academic and administrative areas.

Chief of System Department, May 1987 January 1992

Designed and implemented pre-hire technical exam.

Converted Payroll, Financial and Inventory systems from Burroughs-1800 to Cyber-

930.

Analyzed, designed, developed and implemented new Systems such as Academic

Record, Comptroller, Research and mandatory Social Service.

Computer Programmer & Systems Analyst, July 1982 April 1987

Created and maintained programs in COBOL on Burroughs-1800 using data base

DMS-II.

Added features to the Payroll System.

Managed and maintained the Payroll Data Base.

BUDGET RENT A CAR, Mexico City 1980 1982

Computer Programmer & Systems Analyst

Analyzed, designed, developed, implemented and managed new information

systems for Payroll, Contracts and Rentals.

Maintained and executed all programming using a PC on BASIC language.

April 27, 2010

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