Customer Service Quality Assurance

Adrian Sosa

*** ********* ******* ***. ****

Englewood, Colorado 80110

http://www.adrianrsosa.com Cell: 720-***-****

*************@*****.***

Objective

Obtain a position in the technology field where I can maximize my management skills, quality assurance, program development, and training experience. Eventually working my way towards embedded systems security.

Skills

Working knowledge of HTML/CSS, JavaScript, PHP/MYSQL, and a variety of Web Application Frameworks

Detail Oriented

Capable problem solver

Excellent interpersonal communication skills

Hardware troubleshooting and security inspection using microcontrollers

Extremely proficient with Mac OS/Linux/Windows operating systems

Experience

1&1 Internet Inc., 701 Lee Road Wayne, PA 19087

Customer Service Rep Code Team Supervisor

-Ensure customers web servers are functioning properly

-Assist customers with MyWebsite product, including design elements and coding

---Promoted to Code Team Supervisor

-Bugzilla bug management tool

-PHP/MySQL coding

-Ensure cross-browser compatibility for the MyWebsite product

-Coding customer requests in PHP (contact forms, aggregation systems, etc)

-Ensuring quality of code written by code team employees

Devon Hill BMW, 894 Lancaster Avenue Devon, PA 19333

HPC Representative/ Lot Attendant

-Ensure sales lot is presentable

-Delivery of sales vehicles to customer

-Ensuring cars are detailed and ready for test drives

-Service high profile customers

-Delivery of vehicles

-Ensuring all HPC customers are satisfied

-Corresponding with Eagles HR to ensure players schedule is not affected by routine maintenance, etc.

Mom's Bake at Home Pizza, 896 Lancaster Avenue Devon, PA 19333

Assistant Manager

-Open/Close store

-Inventory management

-Ensuring quality of ingredients - QA

-Weekly pickup of supplies

-Key holder

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