Customer Service Manager

Desired Industry: Clerical/General Office SpiderID: 65250

Desired Job Location: pasadena, Texas Date Posted: 11/9/2012

Type of Position: Full-Time Permanent Availability Date: 11-9-12

Desired Wage: 33000.00

U.S. Work Authorization: Yes

Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%

Highest Degree Attained: High School/Equivalent Willing to Relocate: No

Objective:

SARAH WATSON

502 E. Sam Houston Pkwy S. Apt.# 904

Pasadena,Tx 77503

Cell.832-***-**** E-mail: ************@*****.***

Career Objective:

To obtain a challenging position that will utilize my skills and experience and which

will also provide me with the opportunity for growth and advancement.

SKILL HIGHLIGHTS

*Microsoft Word *Attention to detail

*Fax, E-mail, copier *Active learning

*Internet Research *Creative problem solving

*Phone skills *Collections

*60 wpm *Self Starter

*Filling *Meets/exceeds goals

*Dependable *Fast Learner

CORE ACCOMPLISHMENTS

* Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

*Scheduling:

Corresponded with customers through phone, fax, e-mail, and in person to schedule payment arrangements and answer inquiries.

*Research:

Investigate and analyzed clients to identify and resolve issues.

*Operations:

Collaborated with employee s to ensure smooth work flow and efficient organization operations.

*Training:

Successfully trained staff in all office systems, policies and procedures while focusing on minimizing errors and generating superior results.

PROFESSIONAL EXPERIENCE

Branch Manager

December 2008-March 2012

Security Finance Corp. La Porte, Tx

*Managed daily office operations and maintenance of equipment, maintaining accurate records for all

Business supplies.

*Perform daily, monthly and yearly objectives.

*Comply with state, federal, and Company policies.

*Successfully handled making and receiving 100-150 phone calls per day.

*Process loan applications via phone and in person.

*Analyze applicant s financial status, credit, and property evaluation

to determine loan approval.

*Negotiate payment arrangements with customers who are delinquent .

*Collect payments from customers.

*Review reports of daily cash and process daily deposits.

*Home and work visits to delinquent accounts.

*Training new employee s upon hire.

*Prepared folders and maintained records of new customers.

*Provided efficient customer service.

Team Leader

September 2006-August 2008

Blockbuster Video Pasadena, Tx

*Organized store regularly in accordance with store policy

and procedures.

*Manage and facilitate inventory of stock.

*Extensive customer service in person and over the phone.

*Place orders for shipment.

*Obtain credit authorization for new customers.

*Responsible for handling cash drawer and dispersing cash

before and during business hours.

*Transfer rentable items to purchasing items weekly.

* Daily cash deposits

*Developed new customer relations through telephone contract and

Sales activity.

Education:

Sam Rayburn-2005

Pasadena, Tx

Currently seeking to develop further education in business administrative.

Candidate Contact Information:

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