Customer Service Manager
Resume:
Cyrinthia's InformationLocation: DES PLAINES, ILTitle: Customer ServiceExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2012-02-20 Helpful Links
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Cyrinthia Harris
9384 Bay Colony Drive
Des Plaines, Il 60016
************@*****.***
Objective: To obtain a full-time position in customer service utilizing my patience, enthusiasm, helpfulness and problem-solving abilities.
SKILLS PROFILE
§ Extensive customer service experience over the phone and in person
§ Possess written and verbal skills for effective communication and level of understanding
§ Demonstrates good judgment, organizational, and time management skills
§ Caretaking experience, looking after clients of all age groups and conscientiously maintaining progress logs and facilities, and developing personal relationships with clients
EMPLOYMENT HISTORY
Sunrise Assisted Living, Park Ridge, IL. 2012-08/2012
n Care Manager responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in assisted living facility.
n Reviews, notates and initializes Daily Log to document and learn pertinent information about residents
n Participates in the development of the Individualized Service Plans (ISP) and monthly updates
n Performs dining, laundry, activities, and exercise with residents
Howard Area Community Center, Chicago, IL 2010-2011
n Provided math tutoring for Adult Basic Education and Pre-GED students
n Volunteered multiple times per week
Child Care 2004-2007
n Overnight child care provider responsible for breakfast, lunch, and driving needs
n Planned, scheduled and supervised after school activities
n Attended teacher conference meetings
MFN Financial, Northbrook, IL 1997-2002
n Help desk, Operations, Team leader for disaster recovery plan.
n Fielded inbound, outbound calls from MFN branches with computer related issues.
n Ran daily back-ups, scheduled and assigned jobs to operators.
n Worked with vendors (World Comm, MCI) to turn up circuits.
n Maintained computer helpdesk ticket tracking system using MS Access.
EDUCATION
DePaul University - B.S. - Computer Science
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