Customer Service Quality Assurance

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Sarah

HildrethParalegal

Contact Number: 805-***-**** Contact E-Mail: *.**********@*****.***

Sarah Hildreth

WORK EXPERIENCE

Bass & Associates, P.C. Tucson, AZ 11 2010 " Current

Chapter 7 Bankruptcy Paralegal

Working with attorneys to satisfy outstanding liens, general bankruptcy assistance for clients, drafting and correcting of reaffirmations, negotiating redemption offers, obtaining and exceeding standard goals, handling sensitive legal information between clients and attorneys, aiding debtors with arrangements to surrender collateral, participated in formulating common issue-resolution template for coworkers, general office-based responsibilities including scheduling contacts, assisting inbound clients, maintaining and filing paperwork, and handling multi-line phones.

CitiMortgage Tucson, AZ 01 2009 " 11 2010

Collector I 01 2009 - 2009

Loss Mitigation Specialist II 04 2009 - 10 2009

Prospecting Representative 10 2009 " 11 2010

Handle escalated mortgage issues, basic collections, assisting with mortgage and home preservation, participating in government programs, provided assistance for the HelpDesk via contingency from August 09 until October 09, working with the Prospecting department on handling online applications processing, reviewed the quality of the timeline for severely aged accounts, assisting Prospecting in special handling of aged accounts, access and distribute additional accounts for Prospecting teams, created, maintain and monitor FHLMC Auto Modification Inventory, distribute Auto Modification accounts, contributed to creation of FHLMC Auto Modification Worklist, drafted the FHLMC Auto Modification and Back Up Modification process workflows for Quality Assurance in Prospecting, peer edited all process workflows for all departments, created Top Issues walkthrough for Operations Manager and Department Director, participating in miscellaneous foreclosure accounts handling.

Mollen Clinics Tucson, AZ 09 2009 - 11 2009

Medical Records Keeper

Medical applications processing, medical insurance billing, prescreening for flu shot eligibility, cash management, inventory maintenance.

Solectron Woodinville, WA 12 2006 - 07 2007

Technical Support Specialist 12 2006 - 03 2007

Acting Team Lead 03 2007 - 07 2007

Technical Support, Technical Services, Customer Service, Basic Sales, Billing, Successfully provided resolutions to technical problems, alleviated strenuous customer service situations, participated in a high-stress competitive work environment, alleviated interdepartmental concerns among teammates, assisted in scheduling.

Gamestop Westlake Village, CA 09 2005 - 11 2006

Retail Services Representative 09 2005 - 02 2006

Keyholder 02 2006 - 11 2006

Retail services, customer service, advertising, consumer relations, money management, management training programs, assisting with corporate ownership transition, inventory management, technical system support of virtual consoles.

ADDITIONAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, 85-92WPM typing proficiency.

EDUCATION

Pima Community College Tucson, AZ

Associate of Arts for Transfer Degree

09 2009 " 12 2011

Washington Online Learning Institute Queens, NY

Master Paralegal Certification

07 2010 - 07 2011

Thousand Oaks High School Thousand Oaks, CA

08 2002 - 06 2006

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